Please note that this is a contract role providing services to Hilton through Talent Solutions. If you are selected for this role, you will be employed by Talent Solutions and will not be an employee of Hilton. Contract workers are not employees of Hilton or any of its subsidiaries, nor will they be eligible for Hilton benefits.
Job Summary
This position offers an exciting opportunity to join the Distribution Services team within Hilton's Global Distribution Organization. You will play a vital role in ensuring the timely and accurate payment of commissions for Group Meetings and Events across Hilton's global portfolio of over 6500 hotels. Working with Online Travel Agencies, Travel Management Companies, Meeting Planner Companies, and key accounts worldwide, you will be responsible for maintaining established production goals while ensuring that commission-related needs are met and exceeded. This role requires a detail-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional service to both internal hotel partners and external meeting planner companies.
Responsibilities
- Research information and analyze data to arrive at objective conclusions, recommendations, and plans of action within the FastPay program
- Suggest improvements and enhancements related to FastPay processes and procedures
- Manage the commission payment process cycle through research, special projects, and internal control procedures
- Perform reconciliations of hotel supporting documentation to Meeting Planner Company invoices, including researching, resolving, and reporting any variances
- Support all US, Canada, and Mexico Hilton branded properties participating in the program by providing mentorship on required approvals, information input, and meeting pickup for processing commission payments
- Assist with adjustments and modifications as applicable to ensure accurate commission processing
- Provide customer service support to Meeting Planner Companies and perform functions related to special projects or ad-hoc requests
- Communicate results and recommend improvements to stakeholders at all levels of the organization
Skills
- Strong analytical and problem-solving abilities
- Self-motivated with the ability to take initiative in implementing goals
- Excellent time management skills with the ability to meet and exceed deadlines
- Superior attention to detail and organizational capabilities
- Effective communication and influencing skills at all levels of the organization
- Flexibility and adaptability to change in a dynamic environment
- High level of positive energy and drive
- Ability to work independently and as part of a team
Experience
- One (1) year of professional experience
- One (1) year of experience in customer service.
- Experience working with MS Office Suite
- One (1) year of Finance or Accounting experience preferred
- One (1) year of experience in Data Entry
- Knowledge of all FastPay processes preferred
- Knowledgeable of all travel agency commission-processing systems or research and special projects preferred
This is an exceptional opportunity for a motivated professional to grow within the dynamic hospitality industry while making a meaningful impact on Hilton's global distribution operations. You will have the chance to work with diverse stakeholders, develop your analytical and business expertise, and contribute to the success of thousands of hotels worldwide. If you are passionate about delivering excellence, solving complex challenges, and building strong relationships across a global organization, this role offers the perfect platform to advance your career.
