Overview
The Airport Shuttle Supervisor position is responsible for coordinating, executing, reporting daily operations of the shuttle bus service, and giving direction, motivation, and guidance to Bus Operators and Fueler/Cleaners.
Compensation: $30.14 per hour.
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management.
Essential Functions:
· Conducts quality improvement inspections within assigned areas of responsibility.
· Ensures safety and satisfaction levels are meeting and/or exceeding expectations.
· Assures the highest quality of customer satisfaction.
· Assists with Training and Development
· Provides guidance to Bus Operators and Fueler/Cleaners
· Monitor the rotation of buses in service.
· Provides excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions, etc.
· Leads and participates in a team to ensure the successful operation of the shuttle bus service.
· Conduct safety observations
· Complete daily operational reports
· Report performance issues to Management
· Establishes and maintains effective communication and working relationships with passengers, co-workers, managers, etc.
· Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
· Capability of working various shifts as Operations is 24/7
· This position requires implementing corrective action in cases of team member disciplinary issues, ensuring that necessary measures are taken to address performance or conduct concerns effectively.
Responsibilities:
· Provides leadership and direction to team members.
· Provides open communication between Bus Operators, Fueler/Cleaners, Management, and fellow Supervisors.
· Provides positive coaching to team members.
· Assists with the training of team members.
· Oversee the adherence of the daily and weekly Bus Operator and Fueler/Cleaner work schedules.
· Reports damaged, broken and out of work features/items.
· Coordinate scheduling for extra service requests by client
· Oversees and performs additional service requests.
· Provides training to all new team members.
· Attends and participates in all meeting and training sessions.
· Completes time sheets, validates time sheet accuracy, and delivers time sheets to office.
· Performs all tasks and duties required of your team.
· Assign buses to Bus Operators
· Assign tasks to Fueler/Cleaners
· Complete required reports
· Email communications
· Can be positioned at Dispatch or in the Field
· Miscellaneous duties as assigned.
· Ability to work in various weather conditions.
Qualifications:
· Must have a valid CDL A/B with Passenger Endorsement
· Preferred Qualifications:
· Customer Service Experience
· 1 year of similar work experience
· Proficiencies with the use of online applications and Microsoft Office
