Overview
Cabin Services Supervisor
Compensation: $24.00 - $27.00 / Hourly
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Position Summary:
The Cabin Services Supervisor plays a critical role in ensuring a clean, safe, and welcoming environment for passengers aboard commercial aircraft. This position oversees a team of cleaning professionals responsible for servicing aircraft cabins at one of the nation’s busiest airports. The Supervisor will provide leadership, operational oversight, and quality assurance to maintain high standards of cleanliness and compliance with aviation industry requirements.
This role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment where safety and timeliness are paramount. The Supervisor will act as the primary liaison between team members, management, and airline representatives, ensuring smooth coordination and exceptional service delivery.
Key Responsibilities:
- Lead and motivate a team of cabin service cleaners to achieve operational goals.
- Serve as the communication bridge between team members, management, and airline representatives.
- Monitor and report performance issues promptly; escalate concerns as needed.
- Assist with onboarding and training of new team members to ensure compliance with safety and cleaning protocols.
- Coordinate daily and weekly work assignments and schedules.
- Oversee and participate in cleaning operations for aircraft cabins, ensuring adherence to quality standards.
- Manage security of keys, access cards, and restricted areas in compliance with airport regulations.
- Submit maintenance work orders and ensure timely resolution of issues.
- Verify that all cleaning tasks are completed accurately and on time before aircraft departure.
- Maintain inventory of cleaning supplies, chemicals, and equipment; complete order forms accurately.
- Ensure compliance with safety guidelines and company policies at all times.
Basic Qualifications:
- Must be at least 18 years old.
- Valid driver’s license required.
- Ability to pass airport security clearance and background checks.
- No prior experience required; on-the-job training provided.
- No high school diploma, GED, or college degree required.
Preferred Qualifications:
- Previous supervisory or leadership experience in a fast-paced environment.
- Customer service experience.
- One (1) year of similar work experience, ideally in aviation, hospitality, or facilities services.
