Essential Functions
- Own and set the direction for all service operations and related administration activity with overall responsibility for performance and safety.
- Support the strategic direction of the service organization and the division.
- Day-to-day deployment of manpower for field, shop and administration projects and activity.
- Involved in safety, project documentation, resource planning, capital equipment suggestions and customer interface with ongoing projects.
- Manage and lead DSS field and service shop business in areas of welding, machining and mechanical repair.
- Monthly and weekly review of actual vs. budgeted KPI’s (financial and process related) with the team and set appropriate goals. Measure service performance.
- Assist with preparation of the annual budget.
- Review budget and project results with field and shop supervisors. Set goals to control expenditures.
- Oversee and support the daily functions to process service work orders and administer warranty claims.
- Manage service administration activity related to work order processes including time entry, scanning, WIP tracking, warranty claims, etc.
- Maintain inter-company communications between stores and departments.
- Coordinate manpower, safety, risk mitigation and quality as well as meeting customer requirements.
- Coordinate, problem solve and assist in the work direction with other departments.
- Interact with project management to source required technicians and technical information.
- Perform Annual Performance Evaluations for assigned employees as well as counsel/coach and discipline as necessary.
- Interview and recommend applicants for hire based on skills set and team fit.
- Plan and coordinate training to develop the capability of service technicians through continued education, employee involvement, increased responsibility and ergonomics.
- Train new leads for supervisor roles and set goals to assist the team in meeting quality goals/standards.
Additional Functions
- Position will adhere to established standards, policies and practices relating to quality, work execution, safety, and MSHA/OSHA regulations while performing assigned duties.
- Participate in the Continuous Improvement process, making sure new ideas are generated, worked and implemented, and any roadblocks are eliminated.
- Participate in root cause analysis and resolution on all forms of loss, i.e., safety, quality, production.
- Perform periodic audits for safety behavior, quality, standard work and productivity of field team members.
- Respond to safety and customer issues on demand.
- Travel to customer’s locations.
- Perform other duties as assigned.
Qualifications/Knowledge/Skill/Ability
- High School graduate or equivalent.
- Driver’s license in good standing.
- In-depth knowledge of removal and repair of components of heavy industrial and large mining equipment.
- Skills in project management, strategic planning, business planning and customer relations.
- Good working knowledge of labor rules and regulations.
- Able to read, write and understand English.
- Knowledge of computer hardware and software systems.
- Excellent human relations and communications skills.
Preferred:
- Minimum of five (5) years’ experience with heavy industrial equipment, shovels and draglines.
Physical/Environmental Requirements
Prolonged walking, sitting and standing
- Use of hands for grasping, pushing, pulling and fine manipulation
- Use of all necessary personal protective equipment
- Walk on unlevel ground with many slip, trip and fall hazards.
- Adverse weather conditions, i.e., mud, water, temperatures, etc.
- View computer screens for extended periods
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
