About this Position At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Consumer Brands business unit – where we empower our employees to bring the best Laundry & Home Care and Hair products to people around the world.
Dare to learn new skills, advance in your career and make an impact at Henkel.
What you´ll do
- The Senior Customer Account Specialist is responsible for a portfolio of retail customer accounts, is the voice of the customer within the Henkel Supply Chain and is a subject matter expert within the order-to-cash process.
- Assist in the implementation of customer specific supply chain initiatives that create value for both the customer and for Henkel.
- Must be able to challenge the status quo, root cause issues and bring solutions that help make the value chain more efficient.
- Influence customer and department KPI’s and goals, while driving continuous improvement with a growth mindset.
- Analyze customer service levels, in-stocks and on-time customer metric and develop action plans to achieve or improve key performance indicators.
- Review and make recommendations regarding customer data, order size, order frequency, and customer penalties, look for trends and opportunities to improve results.
