How will this role impact First Command?
First Command Bank is seeking an AVP, Fraud & Loss Prevention, to lead a multi-functional team focused on preventing fraud and minimizing financial losses. This role oversees Loss Prevention Analysts and Debit Card Fraud Prevention Analysts, ensuring effective detection, investigation, and prevention strategies across all payment channels.
What will the employee do in this role?
- Provide leadership and strategic direction for the Fraud & Loss Prevention department, ensuring alignment with organizational goals and regulatory requirements.
- Oversee daily operations of both the Senior Loss Prevention Analyst team and the Debit Card Fraud Prevention team, ensuring timely and accurate resolution of fraud cases and disputes.
- Develop and implement fraud prevention strategies, policies, and procedures for all payment channels, including debit card transactions and broader banking operations.
- Monitor fraud trends and loss metrics across multiple platforms, analyze data, and present actionable insights and recommendations to executive management.
- Ensure compliance with Mastercard Operating Regulations, banking laws, and internal policies related to fraud detection and prevention.
- Collaborate with internal stakeholders (risk management, compliance, legal, operations) and external partners (vendors, card networks, law enforcement) to strengthen fraud prevention efforts.
- Direct initiatives surrounding debit card compromises, account takeovers, and other high-risk scenarios, ensuring rapid response and mitigation.
- Review and approve team reports on fraud trends, loss analysis, and operational performance; present findings to senior leadership.
- Conduct audits and reviews of fraud prevention systems and processes, identifying vulnerabilities, and implementing advanced solutions.
- Drive enhancements to fraud detection tools, systems, and algorithms through strategic input and vendor collaboration.
- Ensure accurate reconciliation of debit card disputes, general ledger accounts, and oversee insurance claim processes related to fraud losses.
- Maintain best-in-class performance metrics, including fraud loss ratios, false positive rates, and customer impact measures.
What roles will this employee lead?
- Directly manage Senior Loss Prevention Analysts and Debit Card Fraud Prevention Analysts.
Responsible for hiring, coaching, performance management, and career development for both teams.
What skills & qualifications do you need?
Education
- Bachelor’s degree in business, Finance, or a related field required. Advanced degree or relevant certifications in fraud prevention or risk management are highly desirable.
Work Experience
- 6-8 years of experience in fraud prevention, risk management, or similar role
- 3+ years in a supervisory or management capacity within the banking industry.
Certifications
- Fraud-related certifications such as Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), or Certified Financial Crime Specialist (CFCS) preferred.
Required Knowledge, Skills, and Abilities
- Proven leadership and team management skills, with experience in setting goals, coaching, and performance evaluation.
- Exceptional analytical skills with the ability to interpret complex data and make strategic decisions.
- Advanced proficiency in fraud detection software, data analysis tools, and statistical modeling techniques.
- In-depth understanding of fraud prevention methodologies, industry regulations, and compliance requirements.
- Familiarity with advanced fraud prevention technologies such as machine learning, artificial intelligence, and data mining.
- Excellent communication and presentation skills for executive-level reporting and stakeholder engagement.
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
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