Innovate Remotely
This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.
Your Impact
The Online Fraud Investigator supports and manages investigations involving high-risk fraud, scams, and theft across all U.S. Lowe's stores, call centers, and online platforms. Responsibilities include conducting detailed investigations, developing and resolving loss cases, and driving initiatives to reduce fraud-related expenses, improve operating income, and minimize shrink. The position oversees detection, investigation, and prosecution efforts through analytical review of behaviors, facts, and exception reporting. Key activities include initiating MCFs, ETBs, and BOLO alerts, while maintaining strong collaboration with Legal, PR, Executive Customer Care, AR, HR, industry partners, and law enforcement agencies.
What You Will Do
- Manage, direct, and follow up on all people and programs centered around theft and fraud cases to maximize case resolution, facilitate recovery of assets, and minimize liability.
- Provide guidance and training for store and field AP teams on identification of organized retail crime activity using fraud technology, remote camera systems, case management systems, applicable reporting and behavioral cues.
- Utilize case management database to initiate Master Case Files (MCF’s) and External Theft Bulletins (ETB’s). Review and link incidents (KTR’s and RWD’s) in the database and attach them to the MCF’s to build cases. Coordinate external focuses as needed by using the TDA function to generate actionable reporting and drive case closure through safe apprehension.
- Develop, produce and analyze reporting to identify and investigate ORC and internal cases. Reports include but are not limited to: MC/Gift Card history, ID Tracker, Customer history with add date, Invoice Tracker, Customer ID by Transaction, Item History, Closed External Theft PG Shrink Prior 4, Open External Theft PG Shrink vs. LY, and Refunders by Product Detail.
- Collaborate with the Director of Retail Crime and Fraud, Regional Investigators, and the DAPM team through regular communication and feedback to drive continuous improvement in processes, programs, and case management.
- Build working relationships and communicate with law enforcement personnel and prosecution authorities at local, state, and federal levels to assist in the effective prosecution of ORC groups members.
- Attend and play an active role in local, state, ORCA and/or Retail AP meetings to build relationships and advance the industry.
- Practice self-leadership and promote learning in others by building relationships with store LP personnel and management.
- Mitigates liability and risks related to criminal activity and store-support fulfillment processes by developing fraud rules and manually reviewing orders in the fraud application to overall increase approval rates and maintain flow through of positive orders.
- Conduct or assist in interviewing organized retail crime, fraud and internal theft cases.
- Engages with and provides recommendations to Lowe’s Identity & Security, Legal, and Compliance teams to mitigate risk in security/ fraud platforms.
Minimum Qualifications
- Bachelor’s degree Criminal Justice, Business, Risk Management, or related field or equivalent years of experience in lieu of education requirement, if applicable
- 5+ years of experience in loss prevention, investigations, fraud detection, or risk mitigation
- 5+ years multi-store retail experience or equivalent
- 3-5 years of demonstrated experience analyzing data
- 3-5 years of experience in using investigative tools and technology
- 3-5 years demonstrated experience conducting retail investigations and interviews
Preferred Skills/Education
- Certified Forensic Interviewer (CFI)
- Loss Prevention Certified (LPC)
- Certified Interview and Interrogation– Wicklander-Zulawski
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Pay Range: $72,400.00 - $120,900.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
Lowe's hourlyremoteassociates cannot reside in Alaska, California or Hawaii. Lowe's salariedremoteassociates cannot reside in Alaska or Hawaii.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Pay Range: $72,400.00 - $120,900.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
