About your role:
As an Application Operations (AppOps) Engineer, you will provide support in a Windows Server/IIS and datacenter environment. You’ll ensure reliability, security, and scalability for SecureNow and adjacent apps (Unified Login, VBNext, SMS/Voice Gateway, Notifi) across on‑prem Windows and Azure.
You will be a part of a team which provides 24x7 operational support across Windows Server (2016/2019/2022) and Azure footprints (Prod/DR).
What you will do:
- Manage deployments, hotfixes, SSL/TLS certificate renewals, and patching schedules (WSUS/SCCM) for datacenter and cloud.
- Ensure compliance (RBAC, encryption, Active Directory/GPO, secrets management, least privilege).
- Collaborate with DevOps/AppDev, Platform/Infra, Network, DBA teams on configuration/code‑level changes (web.config, registry, connection strings).
- Contribute to architecture for scalability, resiliency, and HA/DR (VM clustering, F5/ADC load balancing, blue/green/canary).
- Support CI/CD (Azure DevOps/GitHub Actions/Jenkins) for Windows/IIS deployments; optimize rollbacks and artifact validation.
- Provide clear status, documentation for incidents, changes (ServiceNow/CAB), preventive actions, and post‑mortems.
Experience you will need to have:
- 6+ experience with Windows Server (2016/2019/2022) administration and IIS (sites, app pools, bindings) with ability to perform root cause analysis for complex Windows/IIS issues (e.g., memory leaks, network timeouts).
- 6+ years of experience with monitoring and log analytics tools: Dynatrace, Splunk, Azure Monitor, Windows Event Logs/PerfMon.
- 6+ years of experience with load balancers/WAF/DNS/reverse proxy (e.g., F5/ADC), TCP/IP, HTTP/S, TLS.
- 6+ years of experience in managing deployments, hotfixes, SSL/TLS certificate renewals, and patching schedules (WSUS/SCCM) as well as coordinating release/change management processes (ServiceNow/CAB).
- 6+ years of experience in PowerShell scripting and automation frameworks (DSC, Ansible).
- 6+ years of experience in Azure environments and related operational tasks.
- 6+ years of experience incident and problem management, including leading P1/P2 bridges and driving multi-team resolution as well as Active Directory/GPO, service accounts, PKI/certificate management.
- Bachelor's degree in computer science, Information Technology, Information Systems, or a related field (or foreign equivalent degree) or equivalent work experience.
Experience that would be great to have:
- Azure Administrator or Architect certifications.
- ITIL, Dynatrace, Splunk, Windows Server/IIS certifications.
- Programming experience in .NET (C#); familiarity with Java/Angular.
- Exposure to VMware/Hyper-V, backup/restore tools (Veeam/Commvault), DR/BCP strategies.
- Experience with Infrastructure-as-Code tools (Terraform, ARM, Bicep) and CI/CD pipelines (Azure DevOps, GitHub Actions, Jenkins).
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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