Career Area:
Sales
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
At Caterpillar, we’re committed to our customers, who build a better, more sustainable world with our products, services and solutions. We understand and show the value of why they should choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth. Through it all, we are one team– creating and delivering world-class products, services and solutions superior to the competition. Learn more about the Caterpillar Experience.
We are looking for a Site Solutions Representative to join our Customer Facing team within one of Construction Industries’ newly formed divisions: Customer Solutions Growth Regions.
About Customer Solutions Growth Regions Division
This team, alongside dealers, engages closely with customers to create, customize, and adapt solutions to meet their needs by leveraging the extensive range of offerings available today—across products and services, digital and technology, rental and used, and financing.
The division is regionally focused on Africa, the Middle East, Eurasia, Asia (excluding Japan), and Latin America (LATAM) and organized into three functional areas: Customer Facing, Customer Solutions, and Business Enablers.
This role is part of the Customer Facing team, the engine of our business—driving growth by delivering tailored, territory-specific solutions that solve customer pain points, accelerate decision-making, and enable profitable sales execution.
Role Definition: Supports go-to-market initiatives, and sales execution as a subject matter expert of assigned products and services.
What You Will Do (Responsibilities):
Providing product application expertise at point of sale, or by delivering various types of product training including applied technology, job efficiency, and safety to customers, company and dealers' sales personnel.
Conduct product performance studies, assess customer job sites efficiency, collecting product and customer requirements in order to create input for product improvement process and new product introduction program.
Manages the marketing technology tools/systems and works with key stakeholders to develop a marketing technology product roadmap to drive business growth.
What Will Put You Ahead (Preferred Skills):
Bachelor’s degree in Civil, Mining or Mechanical or Mechatronics Engineering. Master’s degree is a plus.
1 – 3 years of experience in mining engineering or civil engineering
Must be able to understand customer application on site
Proven track record of successful mining or construction projects is a plus
Demonstrated expertise and experience working in emerging markets and regions
Fluent in French & English
What You Have (Basic Skills Required):
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:
Communicates the importance of customer needs/expectations and commits to resolving them.
Researches and verifies customer needs and expectations.
Solicits customer satisfaction feedback and acts on improvement opportunities.
Helps link organizational objectives to customer needs and expectations.
Meets regularly with customers to understand their wants, needs and expectations.
Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
Level Working Knowledge:
Obtains information about product and service linkages with other products and services elsewhere in organization.
Researches the target market and how the product and services are sold and delivered.
Explains current status, delivery alternatives and announced updates to products and services.
Summarizes key features of major products or services in own unit.
Assesses own unit's product alternatives, costs, and pricing.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.
Level Working Knowledge:
Applies an assigned technique for critical thinking in a decision-making process.
Identifies, obtains, and organizes relevant data and ideas.
Participates in documenting data, ideas, players, stakeholders, and processes.
Recognizes, clarifies, and prioritizes concerns.
Assists in assessing risks, benefits and consideration of alternatives.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
Level Working Knowledge:
Delivers helpful feedback that focuses on behaviours without offending the recipient.
Listens to feedback without defensiveness and uses it for own communication effectiveness.
Makes oral presentations and writes reports needed for own work.
Avoids technical jargon when inappropriate.
Looks for and considers non-verbal cues from individuals and groups.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Level Basic Understanding:
Describes qualities of effective and ineffective negotiations.
Explains the basic concepts of negotiating.
Accesses organizational policies and practices for negotiating.
Utilizes techniques for establishing rapport and building trust.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working Knowledge:
Provides prompt and effective responses to client requests and interactions.
Monitors client satisfaction levels on a regular basis.
Alerts own team to problems in client satisfaction.
Differentiates the roles and responsibilities in a business relationship.
Works with clients to address critical issues and resolve major problems.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Working Knowledge:
Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.
Effectively performs the technical job aspects, continuously building knowledge and keeping up to date on technical and procedural job components.
Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services.
Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence.
Helps others solve technical or procedural problems or issues.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Level Working Knowledge:
Uses 'value selling' techniques to successfully engage customers.
Researches the customer's industry and organization before attempting sales calls.
Discusses issues and considerations regarding current 'value selling' practices and recommends potential improvements.
Quantifies proposed costs, benefits and value in customer terms.
Defines and documents value-added activities and their benefits to customers beyond the initial sales transaction.
Additional Information: To be reviewed
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.
About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and providing financing and related services through our Financial Products segment.
Posting Dates:
December 15, 2025 - December 21, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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