How will this role impact First Command?
Under the general direction of the Property Manager, the Property Management Specialist manages the day-to-day functions of First Command’s Concierge Services, operates the Home Office telephone console, and serves as the primary receptionist for the Home Office.
What will the employee do in this role?
- Provides Concierge Services information to the corporate webmaster for posting on One Net.
- Opens the concierge area for on-campus lunch vendors; ensures timely setup and proper functionality of equipment.
- Receives and routes incoming calls on the Home Office telephone console; determines caller needs and directs them to the appropriate destination.
- Monitors building entry and verifies that all employees and visitors display proper badges.
- Issues badges to employees, contractors, and visitors.
- Programs and updates six Home Office marquees to announce birthdays, anniversaries, and special occasions.
- Greets and assists all visitors, employees, and customers at the concierge desk, front desk, and property management office.
- Assists with projects assigned by the Property Manager or Director of Real Estate & Facilities.
- Supports room setup needs across multiple conference rooms for various departments.
- Submits assigned invoices for processing.
- Performs daily building inspections and reports issues as needed.
Skills & Qualifications
Education
- High School diploma or equivalent required
Work Experience
- 1 year general office experience required
- At least 1 year experience in retail or similar customer service environment preferred
- 1 year receptionist/operator experience preferred
Required Knowledge, Skills and Abilities
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Ability to operate a cash register.
- Ability to maintain a professional and courteous demeanor at all times.
- Ability to respond appropriately to security-related or emergency situations.
- Basic computer skills, including email and general office software.
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