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We are looking for a Programs (Implementation) Manager to join our Strategy, Growth and Transformation team within one of Construction Industries’ newly formed divisions: Customer Solutions Growth Regions. The division is regionally focused on Africa, the Middle East, Eurasia, Asia (excluding Japan), and Latin America (LATAM) and organized into three functional areas: Customer Facing, Customer Solutions, and Business Enablers.
This role is part of the Customer Solutions team, the engine of our business—driving growth by delivering tailored, territory-specific solutions that solve customer pain points, accelerate decision-making, and enable profitable sales execution.
About Strategy, Growth and Transformation Team
The team provides Data and insights for executive decision making and sales execution - ensuring that we are delivering our internal and external commitments as we set up the organization. We are responsible for driving accountability for results in Caterpillar and the Caterpillar dealer network. The team uses both structured and innovative problem solving to define opportunities and are centre of excellence for key strategic projects to drive results.
As the Programs (Implementation) Manager you will work on key strategic projects involving internal teams, dealers and/or customers to solve pressing business needs - both short and long term
Role Definition: Designs, implements, and maintains organizational programs in support of corporate strategy.
What You Will Do (Responsibilities):
Organizing and coordinating processes and procedures for all project teams to follow within the program.
Serving as a liaison and building bridges among project teams within the program; translating corporate objectives into program objectives and practices.
Planning and monitoring program development to ensure that quality standards and goals are achieved.
Managing all aspects of an organizational program to ensure projects within the program are implemented, accepted and accomplished within a set deadline.
What Will Put You Ahead (Preferred Skills):
Postgraduate qualification preferred
PMP certification will be advantageous
Minimum of 8–10 years of commercial project or programs management experience - related to strategy implementation
Ability to lead and oversee project roll-outs with a clear understanding of phasing and governance standards.
Proven experience working within multinational organizations and across multiple territories
What You Have (Basic Skills Required):
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Level Working Knowledge:
Follows proper data gathering and analysis processes and policies.
Reports problems that arise in the data collection process.
Participates in gathering and analyzing an organization's data based on requirements.
Documents data from various sources and in various formats.
Utilizes basic data collection and evaluation tools and techniques.
Data-Driven Decision Making: Knowledge of the data-driven decision-making process and associated tools and techniques; ability to gather and analyze data to make organizational decisions that align with strategic business objectives and goals.
Level Working Knowledge:
Applies an assigned technique for data-driven thinking in a Decision-Making process.
Discerns between "signal" and "noise" when interpreting data.
Identifies, obtains, and organizes relevant data and ideas.
Participates in the process of choosing KPIs and metrics to influence decisions.
Utilizes the basic data collection and evaluation tools and techniques.
Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Level Working Knowledge:
Develops basic persuasive arguments.
Discusses organizational culture around providing input on decisions.
Uses active listening skills and probing techniques to surface opportunities to influence.
Identifies who the decision makers are and how they receive information.
Regularly presents ideas or suggestions to associates in persuasive terms.
Alignment: Knowledge of the importance of collaboration among team members and the ability to enroll stakeholders in communicating and coordinating activities to support the organization's vision and strategies.
Level Extensive Experience:
Involves team in discussions focused on clarifying and improving broad commitment.
Interprets the organization's vision for external stakeholders.
Establishes clear expectations and accountabilities linked to the vision.
Develops methods for effectively and consistently communicating strategy and operational goals.
Helps managers tailor approaches for mobilizing their team around the strategy.
Refines operational priorities over time to preserve alignment with vision.
Cross-Team Integration: Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
Level Working Knowledge:
Maintains a strong internal network that promotes informal collaboration.
Shares information that may be relevant to other teams across divisions.
Assesses the potential synergies from combining common practices across teams.
Identifies differences among teams that could cause barriers to effective integration.
Applies relevant information gathered from comparable teams to own team.
Program Management: Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives.
Level Extensive Experience:
Evaluates risks and vulnerabilities, and creates contingency plans.
Advises others on preferred tools, techniques and methods for estimating program cost and time.
Conducts regular and ad-hoc program reviews with project managers, team and clients.
Coaches others in maintaining open communication among project managers and interested parties.
Oversees reporting requirements, and creates monitoring and control mechanisms.
Plans, estimates, staffs, organizes and monitors a set of projects within a program.
Team Management: Knowledge of effective team building techniques; ability to form and manage effective teams.
Level Extensive Experience:
Brings projects to closure and ensures capture of what can be learned from the experience.
Leads the definition of team mission and objectives for a variety of teams.
Employs appropriate techniques for maintaining team enthusiasm, energy, and focus.
Ensures that team members are on board, unified, and moving in the same direction.
Communicates both within the team and to stakeholders.
Learns and utilizes special talents and work styles of team members.
Additional Information:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar commits itself to the realization of employment equity goals as envisaged in the South-African Employment Equity Act and policies relating to workplace equality. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html
Caterpillar takes data privacy seriously and is committed to compliance with The Protection of Personal Information Act in South Africa. Candidate CVs are used for the limited purpose of evaluating suitability for this job role and deleted from our database when it is no longer needed for the purpose as soon as it is practicable. For more information on Caterpillar’s privacy practices, please visit our Global Data Privacy Statement.
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About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and providing financing and related services through our Financial Products segment.
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
