The Role
The Business Operations Integrations and Communications Specialist role is a blend of the current Digital Service Provider (DSP) integrations space along with the BizOps Communications and Training space. The selected candidate will be responsible for becoming a subject matter expert (SME) in all programs and applications affecting the dealer service lane including Online Service Scheduling (OSS), Service Lane Tool (SLT), GM Rewards, Business Development Center (My BDC), and Dealer Management Systems (DMS). This role will support the DSP Integrations team in all aspects of these programs and applications including third-party vendor integration certification, while also creating and delivering various training and communications artifacts (digital, print, video) to support the applications and programs as well as the wider initiatives for the Business Operations team and Digital Sales & Services organization in support of our customers, dealers, and field team.
What You'll Do (Responsibilities):
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Serve as a primary business point of contact for third-party vendors throughout their implementation of GM Digital Service Solutions’ integrations during the development, testing, pilot, and release phases in the US, Canada, Mexico, Brazil, and Argentina
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Become an SME on various applications (OSS, SAVI, My BDC, My GM Rewards, etc.) affecting the Service Solutions line of business
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Drive operational success metrics and goals for the Business Operations team in conjunction with the Service Insights team
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Work with third-party vendors to implement spec updates to support GM application updates
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Manage compliance with vendor contracts
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Assist with DSP spec development and help establish business requirements
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Work with the GM UAT team, Product Managers, Business Leads, third-party vendors, and dealers to validate integration functionality and timely deployment
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Assist with the implementation of an overall training and onboarding process for service lane field personnel
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Compose, edit, and publish service lane related training documents, marketing materials, newsletters, and more
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Organize and facilitate training sessions for external vendors, GM field personnel, dealers, and internal stakeholders
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Attend and present at industry trade shows and other dealer/field events to share information on upcoming features and developments in the service lane
Your Skills & Abilities (Required Qualifications):
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Bachelor’s degree in business, IT, related field and or equivalent work experience
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2 years of related work experience
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Must be comfortable presenting in front of large groups of dealers, field teams, and GM leadership
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Must be able to travel ~25% of the time to attend and present at large industry conferences, global brand meetings, regional field trainings, etc.
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Strong written and oral communication skills
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Project Management background and experience
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Strong MS-Excel skills (VLOOKUPs, Pivot tables, etc.)
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Must be familiar with GM dealership fixed operations and service lane processes
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Knowledge of and experience with the GM field organization preferred
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Strong critical thinking and problem-solving skills
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Ability to manage multiple projects concurrently and prioritize accordingly
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Strong relationship-building and interpersonal skills required to work effectively with other teams across the organization, and with dealers and field personnel
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Must be able to travel to Warren, MI for onsite work 1-3 days per month
What Will Give You A Competitive Edge (Preferred Qualifications)
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Strong MS-PowerPoint and Excel skills, MS-Power BI experience a plus
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Marketing/advertising background preferred
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Experience in creating and hosting training content for both onsite and remote participants
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Highly collaborative work style. Enjoys working in a dynamic, fast-paced team environment
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Understanding of technical language and ability to troubleshoot bandwidth on demand, endpoints, web services, data transfers, etc.
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Demonstrated leadership and management skills. Ability to manage and work with external teams
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Strong organization skills to manage multiple tasks/projects simultaneously with minimal supervision
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Ability to stay organized and work efficiently in remote atmosphere, as well as in a collaborative environment
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Initiative-taker and eager to expand knowledge set
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Analytics background a plus
Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.
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The expected base compensation for this role is ($78,000.00 - $105,700.00) USD Annually. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
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Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
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Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more
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