The Customer Service Representative plays a vital role in delivering an exceptional customer experience throughout the solar project lifecycle—from initial contact to project completion. This position serves as a key liaison between customers, sales teams, and internal departments, ensuring seamless communication, accurate project tracking, and outstanding service at every step.
Key Responsibilities
- Serve as the primary point of contact for customers, providing timely, professional, and courteous communication throughout each phase of the project.
- Build and maintain positive, productive working relationships with customers, sales representatives, and internal team members to ensure smooth coordination and information flow.
- Regularly monitor all active projects to verify data accuracy, track timelines, and ensure milestones and deadlines are met.
- Collaborate with customers and sales representatives to gather and process the documentation required for solar project approvals and installations.
- Provide consistent updates and status reports to customers and internal departments, anticipating questions and addressing issues before they escalate.
- Utilize strong organizational and time management skills to prioritize tasks effectively, managing multiple projects in a dynamic, fast-paced environment.
- Handle customer concerns with professionalism and care, finding effective solutions that maintain customer trust and satisfaction.
Qualifications & Experience
- Excellent verbal and written communication skills, including experience with call management systems, email, and text-based customer communication.
- Proven ability to resolve customer concerns with patience, empathy, and sound judgment.
- Proficiency with Microsoft Office Suite, Adobe PDF, and document management systems; experience with Salesforce or similar CRM software preferred.
- Strong organizational, decision-making, and problem-solving abilities, with keen attention to detail.
- A team-oriented mindset with the ability to collaborate effectively across departments.
- Prior experience in a fast-paced office or customer service environment, ideally within the renewable energy, utilities, or construction industries, is preferred.
Req Benefits: At Trinity Solar, you're not just starting a job-you're building a career path to success. We're proud to be part of one of the fastest-growing industries in the country, and we want you to grow with us. Here, you'll find a team that values your contribution, supports your development, and celebrates your success. When you join Trinity Solar, you'll enjoy: Competitive pay with opportunities to grow, Comprehensive healthcare coverage: Medical, Dental & Vision, Life insurance and employee assistance programs for peace of mind, Paid training to set you up for success, A generous paid time off (PTO) program to recharge and enjoy life outside of work (varies by role), Forty (40) hours of sick time annually, 401(k) with company match to invest in your future, Work-life balance that puts your well-being first. Join Trinity Solar and be part of a company where your career, your growth, and your impact truly matter.
Compensation: $18 - $22 / hour
