What does a Technical Parts Advisor do at Fiserv?
You will lead inventory control and technical support for production print, insertion, and mail systems within Fiserv’s operations organization. The team ensures parts availability, reliable equipment performance, and coordinated maintenance to sustain high-volume transaction processing. Your work enables operational continuity, cost efficiency, and measurable uptime improvements.
What you’ll do:
- Manage and execute inventory control strategies to maintain optimal stock levels and minimize stockouts and obsolescence.
- Oversee procurement, storage, distribution, and cycle-count processes for spare parts and consumables.
- Lead and develop maintenance technicians; establish and enforce preventive maintenance schedules and repair workflows.
- Analyze equipment performance and maintenance data to identify failure modes and prioritize corrective actions.
- Manage vendor relationships for parts procurement, specialized repairs, and service-level agreements.
- Support installation, configuration, network integration, and troubleshooting of production print and mail systems, hardware, and related software.
- Design and track KPIs and dashboards to monitor supply chain and maintenance performance; lead cross-functional continuous improvement projects to reduce costs and improve throughput.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
What you’ll need to have:
- 10+ years of experience in inventory control management and maintenance leadership.
- 8+ years of experience in maintenance management and Computerized Maintenance Management Systems (CMMS).
- 8+ years of experience in procurement, vendor management, and spare parts logistics including supplier contracts and S&OP processes.
- 8+ years of experience implementing continuous improvement methodologies, including Lean and Six Sigma (Green or Black Belt).
- 6+ years of experience troubleshooting and maintaining production print, insertion, and mail systems, including PLC/HMI-based equipment.
- Bachelor's degree in Supply Chain Management or equivalent combination of educational background, related experience, and/or military experience.
Experience that would be great to have:
- Six Sigma Black Belt certification and hands-on project leadership in cost-reduction initiatives.
- PMP or formal project management experience managing multi-site technical rollouts.
- Experience with high-volume transactional print/mail operations in financial services or payments.
- Budget ownership experience, including forecasting, CAPEX/OPEX planning, and supplier cost negotiation.
Important information about this role:
- This role is on-site Monday through Friday.
- This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
- This role requires flexibility to work overtime, including weekends and holidays.
- This role requires frequent moving and/or carrying of materials weighing up to 50 pounds.
- This role requires the ability to stand for a majority of the shift; safely lift and/or carry up to 50 pounds; lift above your shoulders; and climb, squat, kneel, twist, push, and bend frequently during each shift.
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