At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do. Job Description The QA/QC team is part of the GCT EU Business Management Group (“BMG”) within the Global Corporate Trust business in Europe (“GCT EU”). BMG facilitates controlled change in response to new products, regulatory requirements and audit findings, supporting the development of a robust control environment and contributing to continuous improvement initiatives. The primary role of the QA/QC team is to ensure the accuracy and integrity of client onboarding and transaction setup, mitigating operational risk through rigorous quality assurance and control processes. The team work in close conjunction with (amongst others) GCT EU business line partners, Business Line Risk, Corporate Tax, Regulatory Reporting, Data Governance, Treasury and GCT US teams, to implement consistency and promote best practice. Core Responsibilities: Timely & accurate completion of account/deal reviews: SEI D1 Reviews, BAR Checks, Initial Account Reviews. The review process involves analysing, extracting, and interpreting information from governing documents and other sources to ensure that the data set up on bank systems is accurate. Identify & escalate review issues/exceptions promptly to the QC/QA Manager. Manage account/deal review exceptions. Facilitate Business Line Reporting for key regulatory data control processes (e.g. CASS, CAR). Review and validation of tax documentation (CRS and FATCA). Audit (both internal & external): support the QC/QA Manager in preparing procedures and process flows where applicable, coordinating business line responses, gathering data/evidence in response to requests. Resolve exceptions. Support quarterly BL QA Testing. Support the QC/QA Manager in the continuous build out of the QC operating model in Europe, establishing testing protocols and creating corresponding procedural documentation. Make key recommendations for process improvements including identifying gaps and the design of controls and testing protocols. Support data enhancement initiatives and remediation work to meet current regulatory requirements. Assist the business line with preparation for upcoming regulatory changes. Assisting with other ad-hoc business management project requirements, as necessary. Facilitate Business Line Reporting of review/exceptions metrics. Participating in projects and process improvement initiatives were requested e.g. new systems or existing system enhancement, including collecting business line feedback and requirements gathering through to development and User Acceptance Testing. Ensure adherence to U.S. Bank Code of Ethics, AML, BSA, and information security requirements. Ensure compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies, and procedures. Actively participate in any required corporate and business line training Core Skills and Competencies: Familiarity with GCT EU business (or willingness to learn) Strong attention to detail and organizational skills. Logical, analytical thinker with a solutions-oriented approach. Effective communicator with the ability to listen and resolve issues. Demonstrates integrity, accountability, and respect in all interactions. Understanding of operational risk principles and mitigation practices. Proficiency in Microsoft Word, Excel, and PowerPoint. Location expectations This role requires working from a U.S. Bank location three (3) or more days per week Open to London (Old Broad Street offices) or Dublin (Cherrywood preferably) Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market-competitive compensation package that includes: Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance. Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness). Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. Employee recognition programs that celebrate achievements and milestones for all. We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application. We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon. Closing Date Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
