About your role:
As a Technical Account Manager, you will support Tier 1 clients who expect world-class service, delivered by payments professionals who understand the industry, who know how to navigate Fiserv, and who are focused on helping them run and grow their business. The Technical Account Management team’s primary objective is to facilitate an exceptional service experience for Fiserv’s largest, most visible, and most complex clients. The Technical Account Manager will own technical client service firm-wide, providing a single point of contact for all technical needs.
What you’ll do:
- Shape new, innovative solutions together with product, business, and technology leaders.
- Provide solution and technical design conversations at senior client level and manage stakeholders for multiple client engagements.
- Build shareholder value through responsible revenue growth and expense management for our internal and external shareholders.
- Demonstrate client focus by providing future-proof solutions and services that enable success for our internal and external clients.
- Oversee all technical efforts across Fiserv for key accounts and be the primary point of contact for technical issues, including collaboration during significant production support events.
- Work directly with clients, vendor partners, and 3rd parties, including face-to-face meetings with the stakeholders to support technical discussions and discovery.
- Navigate Fiserv technology on behalf of the client, which can include all Tech and Product groups across Fiserv and 3rd parties.
- Translate the client’s business and operational requirements to technical requirements and collaborate with all internal and external stakeholders throughout the project/implementation.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you’ll need to have:
- Bachelor's Degree (preferably Computer Science or Engineering) or equivalent combination of experience, education and military.
- 8+ years of Fiserv experience in IT technical troubleshooting and/or IT development and working knowledge of multiple Fiserv acquiring platforms (specs, integrations, gateways, APIs/SDKs, tech stack).
- 3+ years of experience in direct client interaction for technical support and requirement gathering.
- Working knowledge of merchant acquiring payment processing and flows - Point of Interaction (POI)/Point of Sale (POS) System.
Experience that would be great to have:
- Working knowledge of Fiserv networking/connectivity architecture.
- Working knowledge of card brand regulations.
- Working knowledge of the Payment Facilitator (Payfac)/Market Place business model.
How you’ll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires use of a computer and audio equipment.
Benefits at Fiserv:
- Fuel Your Life program to support your physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
- Eight Employee Resource Groups to foster a collaborative culture and expand your network
- ·Unparalleled professional growth with training, development, and internal mobility opportunities
- Medical, dental, vision, life, and disability insurance options available from day one
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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