At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Cairo, Egypt
Job Description:
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
We are searching for the best talent for Distribution Manager in Cairo, Egypt.
Summary of the job:
- Distribution Manager role is pivotal for ensuring efficient operations within a company’s distribution channels, he/she is responsible for overseeing the movement of goods from suppliers to customers, ensuring that the right products are delivered to the right location as per JNJ SOPs.
- Overseeing the Patients’ affordability Program (PAP) end to end.
Duties & Responsibilities
- Develop an understanding of current and future market trends that may impact current & future business for the assigned brands list.
- Be the first line contact person for the distribution partners.
- Understand and analyze sales and market data to drive growth and develop markets.
- Effectively collaborate with internal and external stakeholders with a sense of urgency.
- Ensure timely training of distributor to ensure continual improvement in capability, knowledge, customer service, performance, and profitability.
- Align with internal business partner to ensure efficient distribution operation.
- Own the PAP program across JENA end to end.
Main performance measures (Performance Goals)
- Optimize On-Time Delivery from the distributor to the end user, while coordinating with internal stakeholders.
- Order lead time and customer satisfaction tracking through internal collaboration.
- Order accuracy reference to JNJ standards & applying Credo values.
- Lost order minimization throughout close collaboration with internal stakeholders & coordinating with distributors.
- Proper PAP management as per JNJ SOPs.
Experience Required
- Education: Bachelor’s degree in business, science, Pharmaceutical related fields, or equivalent education, Post Graduate Studies is an asset.
- Years of Experience: Extensive Pharmaceutical industry relevant experience for at least 6-7 years.
- Language: Arabic & English
- Location: Cairo – Egypt
Leadership Behaviors Required
- LIVE OUR CREDO: Pursues the highest standards of quality, compliance, and ethics.
- CONNECT: inclusively to address health needs, Seeks, listens to, and incorporates diverse points of view.
- SHAPE: the future of health through innovation, courageously tries new things, tests, and learns from mistake.
- GROW: self and others to become our best, Engages in open and honest conversations.
Technical/Functional Skills Required
- Full compliance with J&J regulations concerning disclosure of conflicts of interests.
- Strategic thinker with high analytical skills with ability to reach reasoning conclusions.
- Excellent critical thinking skills, influencing and negotiation skills.
- Entrepreneurial “hands-on” experience. Pro-active and “can do” attitude.
- Works effectively on cross-functional teams. Demonstrates willingness to make decisions and to take ownership for such.
- Strong business Acumen and entrepreneurial mindset.
- Compliance responsibilities.
- Operational Excellence and sense of urgency.
Leadership Profile Required
- Disciplined & High-Quality Execution thriving for excellence.
- External focused competitiveness & desire to win ahead of the competition.
- Structured approach and ability to drive process excellence.
- Agility to embrace the changing dynamics & push the strategic direction & execution forward.
- Sounding leadership to build high culture with a deep sense of purpose.
Required Skills:
Preferred Skills:
Consulting, Customer Centricity, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Emotional Intelligence, Fact-Based Decision Making, Performance Measurement, Process Improvements, Process Optimization, Quality Services, Technical Credibility, Technical Support
