Digital Consultant

Caterpillar • Bangalore, Karnataka, India • 6h ago

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition:
Provides guidance and support on advanced features, customizing, implementing and integrating the digital product.

Responsibilities:
• Provides support on major and/or critical implementation or operational issues.
• Contributes to policies and practices for product design, training, documentation, and problem resolution.
• Coordinates with product management on solutions to design, reliability, performance, and maintenance issues.
• Designs and implements methods, techniques and evaluation criteria for monitoring software reliability and resolving product problems.

Skill Descriptors:
Effectiveness Measurement: Knowledge of effective measurement techniques and ability to measure the quality and quantity of work effort for the purpose of improvement.

Level Working Knowledge:
• Under guidance, reports measurement results in actionable form to management.
• Interprets and analyzes results vs. established benchmarks.
• Establishes short-range and long-range improvement goals for own function.
• Uses assigned measurements for own function or specialization.
• Under guidance, develops action plans to achieve those goals.

Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
Level Basic Understanding:
• Describes how own unit's products and services fit within the organization's as a whole.
• Cites examples of how clients are using the organization's products and services.
• Collects research product information, service information and marketing literature.
• Identifies organization's flagship products and services.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working Knowledge:
• Provides prompt and effective responses to client requests and interactions.
• Monitors client satisfaction levels on a regular basis.
• Alerts own team to problems in client satisfaction.
• Differentiates the roles and responsibilities in a business relationship.
• Works with clients to address critical issues and resolve major problems.

Pricing Models and Analytics: Knowledge of pricing tools, techniques and methods; ability to assess analytical and pricing models through the use of statistical principles.

Level Basic Understanding:
• Utilizes the basic tools designed for measuring and monitoring aggregate risks.
• Describes how risk pricing models and analytical inputs are organized and the types of information each model provides.
• Identifies pricing analysis methods and measurement techniques.
• Cites examples of an organization's use of risk pricing models, measurement, and analysis.

Software Product Training: Knowledge of software product training; ability to create and deliver training on the implementation, operation and utilization of technology products and systems.
Level Basic Understanding:
• Identifies training and learning tools for a product or product group.
• Describes the general content and intended audience of major training solutions.
• Describes the roles and responsibilities of instructors and learning facilitators.
• Understands the various types of product training that is required by clients.

Software Release Management: Knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools.
Level Basic Understanding:
• Identifies the tools used for managing the release of different versions of a product.
• Explains basic concepts of the need and rationale for upgrading software.
• Explains the business impact of releasing defective products.
• Describes the format and contents of a 'release notes' document.

Change Control: Knowledge of the processes and procedures by which a change is identified, evaluated, approved, monitored and documented; Ability to manage changes in the production environment and processes effectively+
Level Basic Understanding:
• Names the individuals who need to be informed of changes and who actually perform the changes.
• Indicates the major phases in the process of change control (e.g. the Request Phase, the Review Phase, and the Documentation Phase).
• Identifies and explains the basic purpose of change control.
• Describes associated requirements, activities and authorization levels.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.