Career Area:
Sales
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Responsibilities
- Develop and maintain key business relationships at all levels within Tier 1 global accounts to ensure that sales and/or product support objectives can be achieved.
- Work closely with the Senior Account Director on strategy and customer centric initiatives.
- Facilitate implementation of and management of key customer value initiatives.
- Facilitate and manage key executive-level relationships between Cat Leaders and Customer Leaders.
- Ensure our inclusion in the customer's culture of Continuous Improvement and lead the Joint CI engagement to deliver recognized customer value.
- Develop, communicate, gain buy-in, and execute comprehensive Account Strategies leading a team of dealers and Caterpillar regional and subject matter experts to deliver on all Account goals.
- Communicate effectively across product, industry, dealer, and customer audiences to ensure strategic and tactical alignment.
- Intimately know and understand the customers, their applications, needs, and future mine plans.
- Create and maintain an active "window into Cat" for key customer decision-makers.
- Gather key voice of customer for incorporation into New Product Introduction.
- Act as a recognized advocate for customers in securing the commitment of Caterpillar and Dealer resources to assure continued customer satisfaction.
- Consult with various departments within Caterpillar regarding the evolving direction and strategies that key industry leaders are adopting for the future.
- Work with Regions & Districts globally to drive consistency in the customer’s product support experience.
- Identify issues that affect customers or the business that require resolution – internally and externally.
- Monitor, Manage, Report on, and Resolve issues related to customer satisfaction, product health, and future product needs.
- Confront complex issues or problems which require careful analysis and diagnosis and apply innovative approaches to resolve them.
- Help ensure necessary steps are taken to ensure sufficient fleet health for key sites
- Develop business growth targets and deliver on them.
- Ensure that customer decision-makers have been presented the appropriate features/ benefits of Caterpillar products and dealer support available that focus on lowering their cost per unit of production.
- Facilitate the growth of non-traditional products and services like Rail, Electric Power, Cat Finance, Job Site Solutions, and more
- Provide leadership in all mining sales transactions from the standpoint of having a global/holistic view of customer opportunities.
- May lead the development and negotiation of complex alliance agreements, long-term agreements, and/or customer commercial programs.
- Manage all aspects of the commercial relationship with the customer including the incorporation of a formal incentive program, if appropriate, to drive maximum revenues and price realization
- Travel extensively to understand regional and global business conditions.
- Mentor peers and up and other individual contributors on Account Management roles, techniques, strategies, and lessons learned.
Skills required
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.
- Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
- Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Additional Information
- Location: Melbourne, Perth, Brisbane
- Working environment – 5 days in the office per week.
- Sponsorship & Relocation is not available for this role.
- 40-50% travel is expected.
What’s in it for you?
- Competitive Salary
Includes an attractive bonus structure and employee share program. - Parental Leave
Generous policy with flexibility to take leave at full or half pay. - Diversity & Inclusion
Caterpillar is committed to equal opportunity and equal outcome, fostering a diverse and inclusive workplace. - Staff Discounts
Enjoy discounts across health insurance, shopping, food, wellbeing, and travel. - Global Career Opportunities
As a global company, Caterpillar offers international career paths, along with training and development programs. - Free Onsite Parking
Convenient and cost-saving onsite parking available for all employees.
Posting Dates:
December 18, 2025 - January 9, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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