What does a successful Requirement Engineer do at Fiserv?
The Digital Solutions Technology team within Global Business Solutions has exciting opportunities to support teams in building world-class products. The Requirement Engineer is part of the Business Systems Analysis team supporting the buildout of the Commerce Hub platform. This is an exciting time to join the Commerce Hub team as we scale to support federated development and our next generation operating model. Built to deliver innovation through simple, fast integrations, Commerce Hub is the most powerful omnichannel payments platform. With developer-friendly, flexible communication standards, unified APIs, and pre-certified integrations, Commerce Hub reduces development time and accelerates speed to market. A true single-entry point and intelligent orchestration layer provides access to the latest, most popular commerce experiences through merchants' existing infrastructure. With less ongoing maintenance and fewer operational costs, merchants can focus on creating new ways for consumers to discover and interact with them.
What you will do:
- Partnering with Product Owners & Stakeholders in refinement activities to ensure the features meet business requirements and that sufficient detail exists for engineering to build the feature.
- Review and consume high level business requirements in order to define and provide technical product requirements for engineering to use to build.
- Partnering with Quality Assurance (QA) and Certification engineers to define feature behavior, use cases, and expectations for cross cutting feature interactions.
- In cases where defects are introduced, assist with triage and resolution of defects, often working alongside engineering and QA teams.
- Collaborating with cross functional teams such as Development Operations for Deployments, Account Management for inquiries, and Implementation teams for onboarding support.
- Engage directly with clients in cases where Account Management require assistance in addressing a concern or reviewing feature functionality.
- Own features through the development lifecycle, ensuring any requirement gaps are taken care of, use cases are addressed, and providing solutions for any defects.
- Ability to manage feature dependencies being developed across multiple teams simultaneously, both onshore and offshore.
What you will need to have:
- Technical expertise in payment processing requirements including but not limited to major credit card networks, debit networks, ACH, prepaid (closed and open loop), and alternative payments.
- Proficient in Microsoft Suite and Atlassian Suite (Jira and Confluence).
- Strong organizational skills.
- Exceptional oral and written communication skills.
- Experience building and maintaining successful partnerships with internal clients.
- Proven problem-solving skills from problem assessment to resolution.
- Ability to identify project risks and propose alternatives.
- Demonstrated knowledge of the software development lifecycle, project management lifecycle, and Agile methodologies.
- 1+ years of Fiserv systems experience.
What would be great to have:
- Experience in ISO8583, ATL105, and other acquirer specific specifications.
- Writing and executing queries in Splunk.
- Creating and managing tickets Jira.
- Authoring detailed analysis pages in Confluence.
- Querying databases using SQL (Oracle and Snowflake).
- Experience in micro service orchestration.
- Knowledge of Java SpringBoot Amazon Web Services, and Pivotal Cloud Foundry.
- Proficient in Visio or Miro.
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