At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
Dare to learn new skills, advance in your career and make an impact at Henkel.
What you´ll do
- Job Summary: Manage service and technical functions for Henkel products at a major automotive OEM
- Essential Duties and Responsibilities:
- Responsible for working with automotive pretreatment systems, automotive sealing and adhesive systems and additional process areas. Includes:
- Performing daily tests and quality audits to ensure processes are within specifications.
- Recording results and providing reports to customer management and staff.
- Communicate effectively with plant personnel at all levels.
- Develop effective account management, service & sales support strategies, and activities to cultivate new business opportunities to provide an outstanding field service and support commitment.
- Develop, manage, and apply organizational resources to provide excellent customer and technical support.
- Ensure the rapid resolution of problems and provide technical and product management support across multiple technology platforms.
- Maintain high standards and professional image of the company.
- Order Henkel product, track shipments, monitor inventory levels and usages of Henkel products.
- Champion site continuous-improvement projects that result in process efficiencies and recognized value. Analysis of Problems: Daily troubleshooting to resolve customer issues internally and externally.
- Decision Making: Autonomy required at customer facilities on a daily basis.
- Decision making internally and externally related to projects, due dates and general follow-up with internal and external contacts.
- Internal and External Relations: Position will work closely with internal and external sales teams, sales management, and technical service employees.
- Position requires daily interaction with customers at all levels of their organization.
