Call Center Agent – Feonix/Catch-a-Ride
About Us
Feonix/Catch-a-Ride is an innovative nonprofit dedicated to solving transportation challenges and providing mobility solutions that improve the health and wellbeing of every person in every community. We partner with local leaders and transportation providers, connecting them through state-of-the-art technology to deliver Mobility as a Service (MaaS) — a one-stop shop for accessible mobility options.
About the Role
Are you compassionate, patient, detail-oriented, dependable, and motivated by change? Are you looking for something more meaningful than the average call center position? If you’re ready to apply your customer service expertise to make a real difference in people’s lives, Feonix/Catch-a-Ride is looking for you!
We are seeking a Customer Concierge to coordinate essential transportation services for individuals who need them most. In this role, you’ll ensure no one is left behind by connecting customers with reliable, affordable, and accessible rides across the U.S.
Key Responsibilities
- Coordinate transportation for clients using platforms such as SkedGo, Salesforce, and Catch-a-Ride.
- Communicate with customers via phone and email: answering inbound calls, responding to inquiries, and booking rides via platforms..
- Follow prepared scripts while providing a compassionate, professional customer experience.
- Maintain patience and professionalism, even during challenging situations.
- Manage approximately 90% inbound and 10% outbound calls.
- Book routes efficiently and cost-effectively.
- Collaborate with customers, drivers (paid and volunteer), and colleagues to resolve service issues.
- Troubleshoot challenges and provide feedback on technology testing.
- Report safety and security concerns promptly to management.
- Participate in team meetings and contribute to continuous improvement.
- Create and maintain community contact databases.
- Work a varied 8-hour shift
Qualifications
- High School Diploma/GED required.
- 1–3 years of customer service or call center experience.
- Excellent work ethic, time management skills, and ability to work independently.
- Strong verbal and written communication skills.
- Active listening skills and ability to prioritize in a fast-paced environment.
- Proficiency with G-Suite, Office 365, and Salesforce (or similar CRM tools).
- Comfortable working in a start-up culture where flexibility and adaptability are key.
- Own a smartphone.
- Bilingual (English/Spanish) preferred.
Compensation & Benefits
- Hourly Pay: $16.00 – $18.00
- Paid Time Off (PTO)
- Health stipend
- Supportive and collaborative work environment
- Opportunities for professional growth and development
Our Core Values
Collaborate Innovate Empower — Work Hard & Rise Together
At Feonix/Catch-a-Ride, we are a team of creative, dedicated individuals passionate about making a difference in the communities we serve. Each team member is valued for their unique contributions to our collective strength and impact. We expect every employee to be self-motivated, dependable, and committed to ownership of their role.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Work from home
Experience:
- Customer service: 3 years (Preferred)
Language:
Location:
Work Location: Remote
