Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
The Service Policy Assurance Technician 2 is responsible for performing a wide range of functions across a variety of technologies and applications that include but are not limited to: performing mitigation for security related incidents; providing education to internal partners and external customers regarding SPAM/Phishing, Identity Theft, Voice Fraud, and other SPA Operation programs.
Ideally, this candidate possesses general security and privacy knowledge to protect our customers and combat common threat vectors. This resource will work and communicate directly with the application teams, escalation groups, stakeholders, and business partners, ranging from application users up to VP's.
Job Description
Comcast experience required for this position.
This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.
Responsibilities/Job Duties:
Assistother Comcast teams in understanding and addressing security, policy, service, fraud, and compliance issues
Be able to speak to virus/malware, spam/phishing, identity theft and other risks to the securityandprivacy of computer users, including common attack vectors and best practices designed to combat such threats
Experience with Remedy, IOP, ServiceNow, Columbo, orsimilarticketing software
Employees at all levels are expected to:
Know your stuff - beenthusiasticlearners, users and advocates of our game-changing technology, products,and services, especially our digital tools and experiences.
Be an active part of the Net Promoter System - a way of working that bringsvaluableemployee and customer feedback into the company - by joining huddles,performingcallbacks,and helping us elevate opportunities to do better for our customers.
Comcast is an EOE/Veterans/Disabled/LGBT employer
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
Skills:
Spamming; Identity Theft Protection; Problem Solving; Cybersecurity; Spoofing; Malware Protection; Anti-Phishing
Salary:
National Pay Range: $19.91 USD-$46.67 USD Illinois Pay Range: $21.16 USD - $41.07 USD Colorado Pay Range: $22.40 USD - $42.93 USD Hawaii Pay Range: $26.13 USD - $39.20 USD Washington DC Pay Range: $28.62 USD - $42.93 USD Maryland Pay Range: $23.64 USD - $42.93 USD Minnesota Pay Range: $22.40 USD - $39.20 USD New York Pay Range: $23.64 USD - $46.67 USD Washington Pay Range: $22.40 USD - $44.80 USD California Pay Range: $22.40 USD - $46.67 USD New Jersey Pay Range: $24.89 USD - $44.80 USD Vermont Pay Range: $23.64 USD - $37.33 USD Massachusetts Pay Range: $24.89 USD - $44.80 USD
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
High School Diploma / GED
Relevant Work Experience
2-5 Years
