Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.
In Advisor Services we have built our business on serving the needs of RIAs and advancing an industry that helps the advisor and their clients thrive. We understand their needs, and work side by side providing them the support to help them manage their firm and meet their goals. In the centralized Workflow Solutions team, our mission is to provide quality and timely workflow support to our service teams and our Advisors.
The Workflow Solutions Senior Manager is primarily focused on leading a team of high performing individuals in providing quality workflow support, while continually looking to optimize and make our workflows more efficient. Influencing the team to focus on quality and consistency, while partnering with other departments in optimizing worfklows is critical for the success of our organization.
What you’ll do:
- Lead cross-site team to ensure all operational workflow for the service organization is completed with the highest quality and by stated service level agreements (SLA)
- Develop and execute on a quality-based coaching program to ensure the highest level of care is taken with workflow
- Identify trends and training opportunities within workflow received and translate these into educational opportunities for the broader service organization
- Forge partnerships with leaders throughout Operational Services to raise awareness of the advisor experience and align on broader business goals
- Make quick and effective decisions on not in good order work while balancing risk and the advisor experience
- Review capacity on a consistent basis to ensure we are operating efficiently with the resources provided
- Ideate ways to minimize hand-offs and optimize worfklows in preparation of work moving to centers of excellence
- Keep open line of communication within the AS Service organization to proactively share updates on operational service levels and plan to bring workflow back into stated SLA
- Collaborate with internal service leadership to stay apprised of broader business updates that may impact the advisor experience
- Remain approachable and professional to handle questions and inquiries from your team
- Demonstrate superior understanding of features and benefits of Schwab’s digital tools and products in order to encourage adoption and provide scale to the business
- Partner with your manager peers to ensure consistency and alignment on departmental objectives
What you have
Required Qualifications
- FINRA Series 7, 63, 9 and 10 or 24 licenses required
- Minimum of 2 years experience managing and coaching employees to exceed performance standards
Preferred Qualifications
- Bachelor’s degree or higher preferred
- Champion of change and ideation to reduce waste and hand-offs to make processes more efficient
- Positive attitude and enthusiasm towards teamwork and the “One Schwab” mentality across all business units
- Capability to balance risk and the ease of doing business with our clients when making workflow decisions
- Ability to prioritize and handle multiple competing priorities within established deadlines
- Superior communication, presentation, interpersonal and listening skills
- Strong focus on employee engagement by maximizing strengths and creating a dynamic team environment
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What’s in it for you
At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
