About this Position In this position, you will support Application Engineering activities by developing and standardizing laboratory test methods, managing test data and reports, and ensuring high-quality, compliant testing processes. You will work closely with internal teams and customers, applying a consultative approach to technical requests, customer incidents, and continuous improvement initiatives.
What you´ll do
- Standardize and develop new test methods using a broad range of analytical techniques, including both destructive and non-destructive testing
- Leverage customer feedback to drive continuous optimization in customer service and laboratory testing processes
Track, manage, and document test reports within the LIM system using Electronic Laboratory Notebooks (ELN) - Perform peer reviews of ELN test data and LIM system entries to ensure data accuracy and quality
- Participate in test standard validations and support training activities for internal stakeholders (e.g. laboratory personnel, marketing, sales)
- Prepare and deliver internal presentations related to testing methods, standards, and results
- Apply consultative skills when interacting with customers to build trust and transparency while managing technical incidents
- Participate in customer meetings and presentations, providing consultation on best practices relevant to the application field
- Communicate and collaborate closely with Application Engineering field roles, Key Account Managers (KAMs), project teams, and customers
- Lead and coordinate internal and external technical requests and application-related projects
- Ensure laboratory and application equipment are properly calibrated and safety-checked in compliance with local regulations
- Support Root Cause Analysis (RCA) activities and ensure the completion of Corrective Action Plans related to customer complaints and overall product performance
