Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Rental Specialist you will within defined guidelines and framework, serves as the point of contact for all rental issues. Monitors and reports on rental trends and recommend appropriate actions.
What you'll do:
- Provide support and direction for rental issues to include resolving problem tickets, excessive rentals, and complaints.
- Monitor and report on issues regarding rejected and pending invoices, unworked rental extensions, aged invoices, and rental payments exceeding policy limits.
- Reviews and make appropriate authority recommendations for Extra Contractual Rental and Loss of Use scenarios in excess of the assigned adjuster authority. Contacts body shops and determines reason(s) why repairs are exceeding estimated repair time.
- Make appropriate recommendations on rental extensions.
- Identify and reports areas of opportunity to improve rental cycle time.
- Assis Learning and Development with new hire training on rental management.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- High School Diploma or General Equivalency Diploma.
- 1 year of auto claims adjusting or related insurance industry experience.
- Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.
- Successful completion of a job-related assessment may be required.
- Ability to prioritize and multi-task, including navigating through multiple business applications
- Demonstrated customer service skills.
What sets you apart:
- Familiarity with ARMS.
- Auto claims experience.
- Understanding of auto estimates to include repair times.
- Prior experience communicating with body shops and/or appraisers.
- Understanding of 1st and 3rd party coverage and limits.
Compensation range:The salary range for this position is: $43,680 - $72,160.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
