Lead a team of Field Applications Engineers (FAEs) that support key customers and channel Partners. Lead and coordinate the technical aspects of the account teams and other functions supporting the global account. Collaborate with Sales to drive business and technical strategies and build and sustain account plans and Design Pipelines. Provide internal strategic direction for customer systems applications and quality related objectives through collaboration with global field support teams. Work with and drive internal marketing and development teams to determine feasibility of specific new products, packaging or features to ensure customer specifications are met. Drive customer support excellence through business review scorecard results, metrics, and issue response time. Navigate technical challenges which serve as obstacles for revenue recognition. Bachelor's degree in electrical engineering or related field. Leadership experience, leading a direct and indirect team, and direct customer support experience. 5 years of experience in memory DRAM/NAND/storage (HDD and/or SSD) product design/engineering, product, test, system validation, or application engineering. Systems experience systems design, test and troubleshooting. Systems integration experience with storage and memory products including HDD and/or SSD. Able to demonstrate problem solving and troubleshooting skills. Excellent verbal, written, and customer communications skills. Self-motivated, take initiative, and work independently or in a team environment. Ability to collaborate with engineers across multiple fields, as well as customers of various positions including executive level interaction. Excellent PC usage skills including Microsoft Office Suite. Excellent English skills, both oral and written. Ability to travel for up to 25% of time.
