Overview
Pay: $23.04 Hourly
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Shift: Must be able to work weekends and evening shifts.
Benefit Information:ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
Basic Qualifications: • Must be 18 years of age or older
• No high school diploma, GED or college degree required
• 2 years of experience required.
Responsibilities:
Schedule and dispatch employees, crews/teams, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers.
· Coordinate and arrange for necessary repairs in order to restore service and schedules.
· Relay work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers.
· Confer with clients and/or supervising personnel in order to address questions, problems, and requests for service or equipment.
· Receive or prepare work orders and work schedules.
· Oversee all communications within specifically assigned areas.
· Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency.
· Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information.
· Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements.
· Advise personnel about congestion problems such as construction areas, accidents, weather conditions, other hazards, bottle necks, wait times, etc.
· Ensure timely and efficient movement of resources according to work orders and/or resource schedules.
· Recognize and mitigate a variety of miscellaneous hazards encountered within the department and other work environments, i.e., surroundings, mechanized equipment, and hazardous materials.
· Cabin
§ Monitor daily departing flights and create/update the log sheet.
§ Create a service log.
§ Maintain periodic contact with service personnel to ensure completion of assigned cabin service duties.
§ Inform the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight.
§ Create reports to monitor activity and operations.
· Passenger Service
§ Create a work order for every customer that requires assistance.
§ Assign any new request to the closest available agent to the passenger/request location.
§ Maintain contact periodically with the agent to ensure the request is accomplished in a timely and professional manner.
§ Inform the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight.
§ Ensure employees come to work in (and stay in) uniform.
§ Control wheelchair and radio distribution to employees at the beginning and ends of their shifts.
§ Forecast staffing to ensure adequate staffing levels to meet the demand.
§ Required to push passengers and assist with luggage for the passenger, when needed.
· Transportation
§ Create a work schedule for on-duty drivers.
§ Assign drivers to necessary routes.
§ Maintain periodic contact with the drivers to ensure that all transportation vehicles are safely and efficiently completing their assigned tasks.
§ Keep drivers informed of possible hazards, including inclement weather.
§ Inform the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight.
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1
