Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for leading an installation and service organization for an Area or System. Through strong communication abilities and a flexible, agile approach, identifies opportunities to improve overall performance from both a financial and employee engagement perspective, offering guidance where needed. This role has a greater degree of impact on business results and typically leads one or more groups of professional employees and manages the involvement of vendors and subcontractors in the installation process.
Job Description
Core Responsibilities
- Culture Champion
- Create and foster a strategy and environment of high engagement to include rewards and recognition that encompasses all levels, individuals, and teams as a way to celebrate important achievements.
- Serve as a strong ally who celebrates differences, cultivates an environment of open communication, approachability, and fair and consistent treatment dedicated to inclusion.
- Proactively establish strong relationships both within own team and with people across a wide variety of functions and locations within the organization.
- Vision Shapes the Future
- Demonstrate courage to challenge existing approaches in support of experiments and bold actions while encouraging innovation and creative ways of looking at issues, processes, or solutions.
- Utilize NPS elements to identify opportunities for process improvement leading to a better overall customer experience.
- Execution Excellence
- Translate broad strategies into specific objectives, metrics, and plans by defining a clear path to accomplish goals.
- Prioritize and delegate appropriately ensuring that others have the resources, authority, and support to achieve objectives.
- Evaluate personal capabilities and skill gaps to build a well balanced team. Regularly evaluate team based on evolving organization structure to make sure business needs are met.
- Business & Financial Acumen
- Apply business experience, data, and financial understanding to assess, manage, and report on business performance.
- Understand the financial environment and partner with the right people to solve for current changes and prepare for potential uncertainty in the business.
- Be a Great Leader
- Actively promote the recruitment, development, and success of people from different backgrounds.
- Create a sense of calm amid tense or stressful situations and demonstrate resilience by adapting to changing conditions and learning from challenges.
- Champion a growth mindset where team members are empowered and encouraged to maximize opportunities for development.
- Communication & Influence
- Use emotional intelligence, active listening skills, and various forms of communication to create and sustain an inclusive environment.
- Present business solutions with a confident and persuasive rationale, ensuring commitment to a common vision and goal.
- Customer Advocate
- Act as an advocate for the customer in order to consistently provide a quality experience.
- Seek out and leverage feedback using formal and informal channels to improve the overall experience.
- Additional Responsibilities
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
We are seeking and requiring an experienced Field Operations Leader with a strong background in the Cable/MSO Industry
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Experience (CX); Strategic Objectives; Change Management; People Leadership; Business Results
Salary:
Primary Location Pay Range: $118,501.72 - $177,752.58
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +
