Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
Responsible for managing, planning, tracking and implementing small projects or aspects of larger projects from initiation to completion. Ensures project completion according to timeline, budget and specifications. Works with vendors and team to establish and achieve goals. Coordinates the activities of a cross-functional team including exempt and non-exempt employees. Owns, creates and manages internal communications, tools and job aids. Communicates project status with Project Manager.
Job Description
Core Responsibilities:
- Strong knowledge of Comcast Business Enterprise and Mid-Market products and solutions.
- Experience utilizing Comcast tools and systems (ie. Orion, CSG, XM360, Neustar, Crossroads...)
- Manages projects, with direct supervision, to ensure on-time completion according to specifications and within budgeted costs for Comcast Business National Care teams.
- Uses formal processes and tools to manage resources, budgets, risks and changes.
- Identifies project scope and objectives. Manages a cross-functional team including third party vendors and other resources; coordinates activities to achieve goals.
- Plans and directs schedule and budget.
- Excellent communication skills, both verbal and written, as this role owns all communication with stakeholders, vendors and other cross functional teams.
- Provides status reports to Project Managers, vendors, stakeholders and resources.
- Addresses problems through risk management and contingency planning and presents solutions and/or options to executive management.
- Assists in coordinating with content providers in the design and development of job aids, learning tools and other communications to enhance user effectiveness.
Reviews and edits early drafts of communications materials to ensure content meets established communications standards, guidelines and appropriate messaging before publication; forwards to appropriate personnel for final stages of review.
Maintains existing documentation to ensure accuracy and relevance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
Skills:
Stakeholder Relationship Management; Project Management; Active Listening; Data Storytelling; Internal Communications; Presentations; Cross-Functional Teamwork
Salary:
National Pay Range: $20.76 USD-$48.65 USD Illinois Pay Range: $22.06 USD - $42.82 USD Colorado Pay Range: $23.35 USD - $44.76 USD Hawaii Pay Range: $27.25 USD - $40.87 USD Washington DC Pay Range: $29.84 USD - $44.76 USD Maryland Pay Range: $24.65 USD - $44.76 USD Minnesota Pay Range: $23.35 USD - $40.87 USD New York Pay Range: $24.65 USD - $48.65 USD Washington Pay Range: $23.35 USD - $46.71 USD New Jersey Pay Range: $25.95 USD - $46.71 USD Vermont Pay Range: $24.65 USD - $38.92 USD Massachusetts Pay Range: $25.95 USD - $46.71 USD California Pay Range: $23.35 USD - $43.25
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
0-2 Years
