At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Job description summary:
Prepares information and reports needed to address matters regarding complaints, appeals, and grievances. Carries out policies, procedures, and programs to ensure compliance with federal and/or state regulations.
Job Description:
Prepares information and reports needed to address matters regarding complaints, appeals, and grievances. Carries out policies, procedures, and programs to ensure compliance with federal and/or state regulations.
What you will do
- Reviews, interprets, and processes appeals and grievances filed by patients, escalating more complex issues and concerns to management for review and follow-up.
- Performs patient and insurance report analysis and identifies any trends or issues that need to be addressed.
- Conducts reviews of decisions and case files to determine if there are any errors or anomalies in the application of law or evidence.
- Drafts and sends appeal decision letters, conducting detailed follow-up for timely and thorough follow-up and resolution.
- Reviews billing and coding for all current and new medical service lines for accuracy and consistency.
- Documents patient billing questions and concerns, subsequently inputting all detailed notes and records into the company database.
- Prepares educational materials, training programs, and presentations to enhance understanding of the appeals and grievances process.
- Coaches junior colleagues on best practices and standard operating procedures for handling complaints and appeals.
- Assists with the training of junior-level staff to promote the development of departmental capabilities.
For this role you will need Minimum Requirements
- Less than 1 year work experience
- Working knowledge of problem solving and decision making skills
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $31.30
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 01/25/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
