Title:Customer Communications Representative
Location: 1525 W W T Harris Blvd Charlotte, NC
Duration: 4 months
Work Engagement: W2
Work Schedule: 5 days in office
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
The Unclaimed Property Service Delivery team supports inquiries related to dormant or inactive bank accounts, as well as uncashed cashier’s checks that may qualify as unclaimed property after the state‑defined dormancy period. In this role, team members retrieve inquiries from a queue, conduct research across multiple systems to determine property status, respond through written correspondence, and manage each case through to full resolution.
Qualifications:
- Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
- Experience resolving and working through basic to moderate internal or external inquiries using independent critical thinking
- Strong customer service experience with written communications
- Prior experience in case load management
- Excellent verbal, written, and interpersonal communication skills
- Processing and performing thorough research to resolve internal or external inquiries
- Ability to take on a high level of responsibility, initiative, and accountability
- Experience working in an email production support environment
- Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, Microsoft Teams, OneNote) skills
- Ability to navigate multiple applications, systems, and document types
- Previous experience with HOGAN, PEGA, and OIB (preferred)
- Ability to grasp business issues quickly, recommend solutions, and drive for resolutions
- Prior experience with Unclaimed Property
