Job Title: ServiceNow Business Process Consultant - HR Service Delivery (HRSD)
We are seeking an experienced ServiceNow Business Process Consultant (BPC) to play a pivotal role in our large-scale ServiceNow implementation projects, with a focus on the HRSD & Employee Workflows suite. As a BPC, you will act as a strategic advisor, bridging the gap between business objectives and technical solutions to drive maximum value from the ServiceNow platform.
Key Responsibilities
Strategic Process Consulting:
Partner with HR leaders, process owners, and stakeholders to develop and refine business processes, pinpointing inefficiencies and opportunities for improvement.
Analyze and redesign business processes to ensure they align with strategic objectives and are optimized for the ServiceNow platform.
Champion configuration over customization, thoroughly reviewing and documenting any non-standard approaches.
Requirements & Backlog Management:
Translate business needs and process improvements into clear and actionable epics, user stories, and acceptance criteria.
Create, maintain, and prioritize the product backlog based on business value and ROI, ensuring it is visible, transparent, and clear to all stakeholders.
Solution Delivery & Quality Assurance:
Collaborate with technical teams to ensure proposed solutions are both impactful and strategically aligned with business goals.
Required Skills & Experience
A minimum of 3+ years of hands-on experience with the ServiceNow platform.
Proven experience with at least two full-cycle implementations of ServiceNow HRSD, including case management, knowledge management, and the employee service center.
Experience with ServiceNow Life Cycle Events preferred.
Practical experience in designing and implementing complex employee workflows.
Proficiency in Agile/Scrum methodologies, with experience acting as a Business Process Consultant, Business Analyst, or Product Owner.
Strong ability to translate business needs into technical requirements and to analyze and redesign business processes.
Excellent verbal and written communication skills, with the ability to influence and negotiate with stakeholders at all levels.
Strong analytical and problem-solving skills with a high attention to detail.
KPMG LLP (“KPMG”) seeks a contractor in the United States to provide service to KPMG through one of our contracted employer/agency service providers. All applicants for any KPMG role are expected to act with integrity, professionalism, and personal responsibility to uphold the firm’s respectful and courteous work environment. All applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Nothing herein shall be deemed to create an employer-employee relationship between contractor and KPMG, nor shall contractor be considered a representative or agent of KPMG.
KPMG LLP and its subsidiaries comply with all local/state regulations in regard to displaying pay rate ranges. The pay rate range(s) displayed is/are specifically for those contracted who will perform work in or reside in the location(s) listed, if selected for the role. Pay is determined based on a variety of factors including market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), and specific location, for example. Additionally, applicants may be required to apply and become employed by a service provider utilized by KPMG, and final pay rate(s) and/or eligibility for additional benefits may be determined by such provider.
KPMG LLP, its subsidiaries, and its agency service providers (including, but not limited to, MBO Partners Inc., Magnit LLC, and TalentBurst Inc.) are equal opportunity employers/contractors. All qualified applicants are considered without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status.
Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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