Description
SUMMARY:
Responsible for providing effective, efficient, and compliant on-site technical and customer support for installed systems at assigned airports, as determined by Leidos. To install, commission, diagnose, troubleshoot, repair, and test a variety of complex X-ray or CT based electronic and electromechanical equipment, which may include computer and networking systems. Supporting systems integrated into a larger airport system environment with complex baggage handling systems.
Primary Responsibilities:
- Responsible for providing technical and customer support for installed systems and related projects.
- Install, maintain, troubleshoot/diagnose, repair, and test a wide variety of airport passenger and baggage security systems.
- Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance, and radiation surveys.
- Maintain calibration on all test and radiation survey equipment.
- Provide customer training assistance of installed systems and equipment.
- Adhere to Leidos published maintenance and radiation survey checklists and procedures.
- Report design, reliability, and system bugs to technical support.
- Follow down machine escalation protocol to ensure time resolution of system failures.
- Prepare RMA repairable/returnable parts for shipment and return to identified defective location. Complete all RMA paperwork and reporting requirements.
- Exercise judgment within broadly defined policies and procedures in selecting methods, techniques, and evaluation criterion for obtaining results.
- Assume responsibility for continued customer satisfaction and coordinate all activities with the customer; assist with customer training while representing Leidos in a professional manner.
ESSENTIAL DUTIES AND RESPONSIBILITES:
Technical
- Maintenance and Support for installed systems and related projects.
- To follow standard protocol, procedures and identified best practices to isolate and resolve problems in malfunctioning equipment or software
Time Management
- Strict adherence to Time Critical SLA’s
Communication
- Internal and External Client facing Communication
Team Working
- Working Independently with limited supervision, and as part of a team
Cross Functional Working
- Continually build relationships with internal stakeholders to achieve the successful completion of projects
Health & Safety
- Always follow and promote Group and Company policies and procedures
- Ensure all Company equipment and personal PPE properly used
Equality
- Fully Understand and always adhere to the Company’s Equality Policy at all times
Company Values
- All employees must conduct themselves in accordance with our Corporate Company Values and Business Ethics at all times
Requirements
- Mechanical and Electrical tools.
- Solid IT Understanding.
Experience
- Strong service engineer expereince
- Solid experience working on complex electromechanical systems.
- Wide ranging technical background
- Previous experience in all or some of the following areas:
- Automation
- Automotive manufacturing
- Aerospace manufacturing
- Mechanical/material handling
- Conveyor systems
- Pneumatics
- Hydraulics
- Robotics
- Control systems
- Electrical power systems
Qualifications
- Electrical, Mechanical Degree or equivalent experience.
- Previous X-Ray or CT Experience.
Other
- Flexibility to work and travel to other airport locations and Leidos customer sites for extended periods.
- 5-year checkable work history for airside pass.
- Full clean driving licence.
- Enhanced Background Check
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
