Overview
To lead and connect the enterprise, business, and member strategy to develop and ensure alignment on shared goals and objectives to drive results. To serve as an integral partner in defining and shaping the business’s member service model. Serve as the horizontal connection point between the business unit and enterprise to drive awareness and transparency for product, channel, and segment initiatives. Serve as a strategic thought leader and demonstrate ability to constructively challenge the status quo to drive innovation.
Responsibilities
- Collaborate with senior leaders to translate and execute on corporate strategies, leading the development and deployment of business unit strategies and goals, ensuring alignment across the department and driving transparency
- Serve as an interface across the business unit to deploy strategies and ideas via a center-led strategy
- Leverage data-led thought leadership to identify strategic opportunities, assess capability gaps, and define portfolio priorities and guardrails
- Drive coordination of key priorities, inputs and data to synthesize feedback and deliver insights to support business priorities and goals
- Define and monitor KPIs and metrics to assess progress, drive innovation, and ensure accountability across strategic initiatives
- Responsible for providing a holistic view of the member experience, identifying needs, challenges, and satisfaction drivers to inform strategy and enhance outcomes. Champion efforts to simplify and enhance member experience
- Foster integrated ways of working across the business, driving transparency vertically and horizontally, raising ideas and opportunities to appropriate levels for socialization and approval, and facilitating collaborative decision-making
- Champion a holistic integration of strategies approach between business units to drive alignment and achievement of short and long-term objectives
- Lead complex horizontal workstreams to drive the execution of business unit strategies
- Perform other duties as assigned
Qualifications
Master’s degree in Business Administration, Finance, Economics, or related field, or the equivalent combination of education, training and experience
Expert knowledge of product and/or channel operational and systems
Extensive experience in data-driven portfolio prioritization and vision to optimize services, offerings and experience
Extensive experience with financial products and services
Extensive experience in enhancing the member experience through journey mapping
Significant experience in implementing strategic initiatives to support organizational objectives
Extensive experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have significant business risk and impact
Extensive experience working with all levels of staff, management, stakeholders, vendors diplomatically and tactfully
Expert skill consulting, influencing and building consensus with business partners
Expert skill in planning and coordinating changes, including understanding cross system dependencies and impacts
Expert skill presenting findings, conclusions, alternatives, and information clearly and concisely with the ability to create, story-tell and present to a variety of audiences at all levels
Expert skill identifying and analyzing business requirements and recommending solutions
Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships
Extensive influential leadership experience in a matrix environment
Expert skill in producing desired results and achieving goals and objectives
Expert communication (written and verbal), collaboration, and interpersonal skills
Demonstrated expertise in business acumen
Hours: Monday - Friday, 8:00AM - 4:30PM (Hybrid)
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Yello and WayUp Top 100 Internship Programs
Computerworld® Best Places to Work in IT
Newsweek Most Loved Workplaces
2025 PEOPLE® Companies That Care
Newsweek Most Trustworthy Companies in America
Military Times 2025 Best for Vets Employers
Best Companies for Latinos to Work for 2024
Forbes® 2025 America's Best Large Employers
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2025 RippleMatch Campus Forward Award Winner for Overall Excellence
Military.com Top Military Spouse Employers 2025
2025 Handshake Early Talent Award
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
