About this PositionThe CSX Specialist is responsible for supporting customer operations by managing purchase orders, coordinating inventory and shipping activities, and ensuring timely and accurate order fulfillment. This role serves as a key point of contact between customers, sales, supply chain, and logistics, contributing to a high level of customer satisfaction while maintaining efficient internal processes.
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What you´ll do
- Accountable for complex decision related to service delivery activities without direct customer interaction; adopt customer centricity mindset.
- Responsible for automated/manual delivery creation/modification/monitoring (delivery block checks, incomplete deliveries/error logs)
- Orchestrate/ prioritize customer needs vs. Supply Chain capabilities to fulfill customer/ intercompany orders, while minimizing costs.
- Contribute to the understanding Voice of Customer/ trends/ needs/ hurdles; support by providing relevant/accurate service delivery info.
- Enter relevant data in the CRM system to create call plan & ensure quality data for business development activities, schedule follow-ups.
- Provide a quality service to customers indirectly, supporting the identification of opportunities to secure new business or support retention.
- Collaborate closely with internal partners (CSX, CoE, GBS+, SC), judging and aligning priorities to meet customer needs vs. SC capabilities.
- Support the implementation of organizational changes, processes, projects, pilots and regional best practices.
- Contribute to identifying continuous improvement opportunities to enhance efficiencies, streamline workflows or improve customer experience.
- Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI's and reports to monitor own performance.
- Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement.
