Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
The Assistant Manager, Main Entry Operations is responsible for managing and supervising the Main Entry Department. Executes and assists with oversight of operations and Team Members within the Main Entry department which includes, but not limited to Admissions, Rentals, Guest Services and Guest Ambassadors. The Assistant Manager also partners with the revenue team to support revenue initiatives.
Responsibilities Include:
- Uphold our Environmental Health and Safety standards
- Mentors and counsels Team Members and supervisory staff while enforcing policies and procedures ensuring compliance of departmental standards
- Responsible for managing a workforce of 100+ Team Members daily
- Build internal cross departmental relationships to maximize efficiency and effectiveness
- Assists with strategic planning of the area that focuses on providing a positive experience for Team Members, guests and ultimately provides positive financial returns
- Coordinates and executes the day-to-day operational needs including special events
- Work closely with Management to coordinate development planning and training for Leads and Team Members
- Assist Manager in the hiring, training and development of Supervisors and Team Members
- Conduct one-on-one performance reviews and annual evaluations for Supervisors and Team Members
- Work with Management to analyze training material to ensure updates occur
- Supports and implements Team Member and Guest Satisfaction programs (TSAT/GSAT)
- Enhance existing incentive programs to drive for a highly engaged team environment
- Builds a culture of Team Member rewards and recognition using company and department tools
- Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships
- Investigates incidents including Team Member/Guest concerns and/or complaints
- Leads by example by modeling the Core Values
- Seek, implement and monitor best practices
- Participate as a Duty Manager when needed to support area coverage
- Maintain both labor and non-labor departmental budgets
- Oversees Supervisors and hourly Team Members, providing work direction, performance reviews and coaching
Qualifications
Basic Requirements:
- At least 2 years of leadership experience with a team of 20+ employees.
- Must be available to work on weekends, holidays and nights as required.
- Must have excellent written and verbal skills
- Must be proficient in Microsoft programs such as Word and Excel.
- Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
Desired Characteristics:
- Theme Park Operations knowledge
- Experience managing in a union environment
- Strong interpersonal and analytical skills
- Proactive thinker/self-starter
- Team Player
- Sales, Retail or Hospitality background preferred.
Additional Requirements:
- Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range: $70,000 - $80,000
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].
