UX Researcher II

LexisNexis Legal & Professional • Full-time • Raleigh, NC, US • 2w ago

Company Description

LexisNexis is a leading global provider of legal, regulatory and business information, and analytics that help customers increase productivity and improve decision-making and outcomes. We help lawyers win cases, manage their work more efficiently, serve their clients better, and grow their practices. We feel privileged to work in a business that has a higher purpose - advancing the rule of law around the world - which is vital for building peace and prosperity in society.

Job Description

Our UX Researchers are a vital part of the design process at LexisNexis. As a part of our global UX team, they ensure our products are user-focused from the beginning through collaboration with product managers, technology leaders and UX designers on research strategy, determining the best study methodologies, and working directly with customers to gather feedback and insights. We're currently seeking a mid-level researcher to work with a senior researcher on our core products.

Our global UX team is a passionate and diverse group of professionals, and we’d love to have you join our community.

Responsibilities include:

Plan studies and conduct research studies.

Collaborate with stakeholders to understand research questions.

Understand user needs through a variety of research methodologies.

Synthesizes qualitative and quantitative data into findings and insights.

Clearly communicate recommendations to improve the user experience and usefulness of products.

Works with designers to iterate and test solutions.

Keeps up to date on what is happening in the market and with competitors.

Recruits participants for studies.

Required:

Experience with user research methods such as usability testing, interviews and surveys.

Ability to lead small to medium projects independently.

Experience with a survey tool such as surveymonkey.com or Qualtrics.

Ability to prioritize research findings based on the research questions and strategic importance.

Bachelor's or master's degree.

Preferred Qualifications:

Suggested years of experience: 2-4 years

Degree in human factors, psychology, anthropology, human geography or other relevant subject area.

Experience researching AI products and using AI to assist with research.

Understanding of the Jobs to Be Done framework.

Understanding of the U.S. legal system.

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