We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
We’re seeking a Retail Business Communications Manager to help shape and elevate how CVS communicates with colleagues across stores, field leadership, and the Customer Support Center. In this role, you will lead communication planning, strengthen engagement across business units, and support the transition to a new enterprise-wide communications platform. You will work closely with partners across Colleague Experience, Change Management, Store Operations, and Field Leadership to deliver clear, effective messaging that drives alignment and supports operational excellence.
This is an exciting opportunity for a communicator who enjoys influencing without authority, improving processes, and helping teams navigate change.
Responsibilities
- Manage and enhance internal communication channels, content, and cadence to improve how information flows across retail teams.
- Develop and support written content—including field and store communications, job aids, best practices, and presentations—that is clear, actionable, and aligned to business needs.
- Build trust with partners by continuously improving day‑to‑day communications and gathering feedback to identify gaps or opportunities.
- Maintain strong relationships with business units; translate their needs into communication solutions that support colleague and operational success.
- Prepare and deliver portfolio updates to senior leadership in clear, concise formats.
- Support the advancement of a multiyear roadmap toward a new enterprise communications platform.
- Influence colleagues across teams to support change adoption and communication best practices.
- Identify and implement process improvements to enhance communication effectiveness and efficiency.
- This is a Individual contributor role
Required Qualifications
- 3+ years of experience in a communications-related role or equivalent CVS corporate or store experience.
Preferred Qualifications
- 5+ years of communications experience.
- Experience developing communications for large, diverse audiences and senior leadership.
- Proven ability to influence peers and leaders without direct authority.
- Proficiency with communication and productivity tools (e.g., Microsoft Office, Adobe Suite).
- Skilled in collaborating through remote tools (e.g., Microsoft Teams, WebEx, OneDrive).
- Basic understanding of visual or video-based storytelling.
- Familiarity with methods for measuring communication effectiveness.
Education
- Bachelor’s degree or equivalent CVS corporate or store experience.
- Master’s or advanced degree in a related field preferred
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$66,330.00 - $145,860.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 02/07/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
