About this role:Wells Fargo is seeking an Operations Manager for Electronic Commerce Services (ECS) Operations. This is a leadership role within ACH, ECS, and Instant Payments, under the Global Operations organization within the Chief Operating Office (COO). In addition to managing the performance and development of a team, we seek someone who will partner with peer managers and key stakeholders to support a culture of process excellence, innovation, and collaboration that places the customer at the center of everything we do.
Electronic Commerce Services Operations supports Wells Fargo corporate and commercial clients enrolled in various products and services related to the simplification and streamlining of their Accounts Payables and Accounts Receivables business activities through translation services and enhanced workflow features designed specifically for their unique ERP platforms.
The role supports business processes (Payment Manager, Receivables Manager, Integrated Receivables, and eBox) and products. This includes working directly with clients of these processes and products, with support of these clients and business partners via inbound and outbound contact channels (phone and email) to resolve exceptions, meeting critical deadlines and SLAs for timely processing of payments and reporting, as well as ensuring timely communication and escalation of system issues or customer impact events with all internal and external stakeholders.
In this role, you will:- Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
- Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
- Engage stakeholders and internal partners associated within the Operations area
- Work independently on moderately complex issues and projects
- Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
- Provide training, performance, evaluation and coaching of less experienced team
- Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
- Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
- Provide responsibility for budget and financial performance
- Collaborate and influence all levels of professionals including more experienced managers
- Lead team to achieve objectives
- Manage allocation of people and financial resources for Operations
- Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:- 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of leadership experience
Desired Qualifications:- Experience managing a team responsible for implementing and servicing Global Payments and Liquidity (GPL) services
- Payments Operations experience
- Leadership experience including; coaching, training, and mentoring
- Experience implementing defined business objectives and executing business development strategy
- Problem analysis and resolution skills
- Customer service focus with the ability to balance needs of clients, shareholders, and team members
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Organizational, multi-tasking, and prioritizing skills
- Analytical skills with high attention to detail and accuracy
- Ability to work in a fast-paced deadline driven environment
- Ability to work effectively in a cross-team environment
- Ability to dissect technical problems, analyze data, and recommend potential solutions
- intermediate Microsoft Office skills
- Advanced Microsoft Excel skills
- Advanced verbal, written, and interpersonal communication skills
Posting End Date: 2 Feb 2026
*Job posting may come down early due to volume of applicants. We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
