About this role:Wells Fargo is seeking a Lead Brokerage Client Assistant - RCAST & Registered in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisions at wellsfargojobs.com .
In this role, you will:- Serve in the team lead capacity to delegate and monitor completion of tasks directed to the RCAST (Remote Client Associate Support Team) team support model
- Support performance of less experienced (RCAST) staff
- Provide knowledge and systems support to branch personnel and training for entry-level Brokerage Client Assistants
- Foster a positive team dynamic, encourage collaboration and motivate team to achieve high quality and accuracy standards
- Facilitate Financial Advisor requests for account related information, establishing and servicing client accounts, furnishing account information, establishing new accounts, preparing forms, researching account inquiries and/or issues, and processing deliveries and payments
- Act as the liaison for Financial Advisors and Brokerage Client Assistants by reviewing paperwork for completeness prior to submitting for processing
- Utilize prior years of experience in a Client Assistant role, anticipate and proactively seek resolutions to client and business-related issues
- Demonstrate seasoned judgment by handling complex clients with a high degree of professionalism
- Proactively provide feedback and present ideas for improving or implementing administrative and operational processes and tools within RCAST Brokerage Client Support functional area
- Viewed by peers as a subject matter expert and sought by others for advice, guidance, and interpretation of procedures
- Perform various and complex administrative tasks, including opening accounts and processing paperwork, providing account information
- Identify and address issues with the model including but not limited to Financial Advisors and Brokerage Client Assistant issues, operational issues, inaccuracies in completion of work, volumes and workload and work with site leadership team to resolve
- Serve as the first point of contact for issues escalation and resolution for Financial Advisors and field partners
- Interact with immediate RCAST team, functional area, and internal peers outside work group on wide range of information
- May assist Financial Advisors in other areas of the country on an as needed or assigned basis
Required Qualifications:- 6+ years of Brokerage and Client Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- US only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration
Desired Qualifications:- Brokerage client support experience
- Leadership experience including coaching and training in brokerage services
- Administrative support experience in brokerage services
- Client service focus with the ability to listen to customer needs and recommend solutions
- Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic and complex environment
- Experience using sound judgment to address complex client needs, escalating, and resolving issues with professionalism and urgency
- Experiencing fostering strong collaboration between Financial Advisors and Client Associates
- Experience sharing expertise with others and contributing to a high-performing team environment
- Experience anticipating needs, identifying process gaps, and recommending improvements that strengthen execution
- Experience leading by example as a trusted resource
- Experience maintaining high service and quality standards
- Excellent verbal, written and interpersonal communication skills
- Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Job Expectations: - US Only: Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. Compliance with state law registration and licensing requirements is mandatory. In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite may also be required.
- Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.
- This position is subject to FINRA background screening requirements. Candidates must successfully complete and pass a background check prior to hire. In accordance with FINRA rules, individuals who are subject to statutory disqualification are not eligible to be associated with a FINRA-registered broker-dealer. Successful candidates must also meet and comply with ongoing regulatory obligations, which include periodic screening and mandatory reporting of certain incidents.
- This position is not eligible for Visa Sponsorship.
Posting Location:- 1525 W WT Harris Blvd - Charlotte, North Carolina 28262-8522
Posting End Date: 4 Feb 2026
*Job posting may come down early due to volume of applicants. We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
