We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Housing and Community Support Services Specialist works directly with Aetna Better Health of Louisiana members, community partners, and local agencies to address both urgent and emergent housing needs in South Louisiana. This role supports members in accessing safe, stable housing and navigating available community resources.
Key Responsibilities
Member Support & Housing Navigation
Provide members with information and referrals to shelters, resource centers, and affordable housing providers across Southern Louisiana (Beauregard County - East to Washington County and South)
Assist members and their Aetna care managers with completing housing applications and gathering required documentation.
Support the evaluation process to determine member eligibility for Permanent Supportive Housing (PSH) through the Louisiana Department of Health.
Assist members with completing and submitting PSH applications and coordinating next steps.
Community & Agency Collaboration
Build and maintain strong working relationships with community housing providers, government housing authorities, and local support organizations.
Partner with housing entities to proactively address housing instability and improve access to resources for members.
Leverage established housing programs and support the expansion of housing initiatives and resource availability throughout South Louisiana.
Required Qualifications
Must reside in Southern Louisiana (Beauregard County - East to Washington County and South)
High School Diploma or GED
Minimum 5 years of experience in low‑income housing assistance and community development
Strong knowledge of housing programs, community resources, and support services
Ability and/or experience working effectively with diverse populations and individuals experiencing housing insecurity
Must possess reliable transportation and be willing and able to travel up to 25% of the time. Mileage is reimbursed per our company expense reimbursement policy
Preferred Qualifications
Associate or Bachelor’s degree
Experience in Managed Care
Familiarity with Louisiana Medicaid (LA MCD)
Experience working with a housing authority or community housing provider
Strong communication, problem‑solving, and community engagement skills
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$54,300.00 - $119,340.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 02/28/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
