Date Posted:
2026-01-30Country:
United States of AmericaLocation:
US-CT-WINDSOR LOCKS-B1A ~ 1 Hamilton Rd ~ BLDG 1APosition Role Type:
HybridU.S. Citizen, U.S. Person, or Immigration Status Requirements:
Security Clearance Type:
None/Not RequiredSecurity Clearance Status:
Not RequiredCollins Aerospace is looking for a Customer Delivery Assurance Manager to play a critical role in ensuring the timely and reliable delivery of products to Pratt and Whitney. In this role, you will directly support production continuity and customer satisfaction. This position serves as a subject-matter expert in delivery assurance, responsible for proactively identifying and resolving material shortages, shipment discrepancies, and escalated delivery risks across the supply chain.
Operating with minimal oversight, this role requires strong ownership, sound judgment, and the ability to thrive in a fast-paced, deadline-driven environment. You will take a hands-on, data-driven approach — partnering closely with internal teams, suppliers, logistics providers, and customers to drive corrective actions, improve processes, and ensure delivery commitments are met.
This is a hybrid role (combination of onsite and remote work) based in Windsor Locks, CT. Weekly onsite presence is required.
What You Will Do
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Support end-to-end delivery assurance for assigned parts and suppliers.
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Monitor the transportation and delivery of products from suppliers through final receipt at the customer.
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Track shipments, manage promise dates, and perform escalated expediting to ensure on-time delivery.
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Work directly with logistics partners (e.g., FedEx) and Customs to clear shipments and resolve delays.
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Investigate an resolve discrepancies related to shipped versus received parts.
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Provide critical parts updates to both internal and external customers.
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Perform delivery and inventory calculations to ensure continued production flow.
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Identify and report parts that are at low stock or at risk of shortage.
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Resolve material issues associated with the trouble rack at PW.
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Participate in supplier calls and internal cross-functional meetings as required.
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Work closely with PW Buyers to ensure purchase orders are placed on time.
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Collaborate with PW Planners to align schedules and mitigate supply risks.
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Support Engineering Change (EC) activities, including follow-ups and material impacts.
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Manage moderately sized projects or processes related to delivery assurance or material flow.
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Identify opportunities for improvements to processes, systems, or standards to enhance performance.
Qualifications You Must Have
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Typically requires a University degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience.
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Working experience within delivery assurance, supply chain, logistics, or procurement operations.
Qualifications We Prefer
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Experience in aerospace, manufacturing, MRO, or a similarly regulated environment.
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Experience working with ERP systems (e.g., SAP) to track orders, deliveries, and performance metrics.
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Demonstrated ability to analyze data, identify trends, and translate insights into corrective actions.
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Experience working directly with suppliers, logistics providers, and customers.
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Working knowledge of project management principles and continuous improvement methodologies.
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Experience resolving complex, cross-functional delivery or material issues with minimal oversight.
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Communication skills with the ability to present clear, actionable delivery status and risk assessments to internal and external stakeholders.
What We Offer
Some of our competitive benefits package includes:
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Medical, dental, and vision insurance
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Three weeks of vacation for newly hired employees
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Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
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Tuition reimbursement program
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Student Loan Repayment Program
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Life insurance and disability coverage
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Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
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Birth, adoption, parental leave benefits
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Ovia Health, fertility, and family planning
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Adoption Assistance
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Autism Benefit
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Employee Assistance Plan, including up to 10 free counseling sessions
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Healthy You Incentives, wellness rewards program
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Doctor on Demand, virtual doctor visits
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Bright Horizons, child and elder care services
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Teladoc Medical Experts, second opinion program
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And more!
We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!
Role type definition:
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
Apply now and be part of the team that’s redefining aerospace, every day.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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