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Role Purpose
We are seeking an Helpdesk Administrator to support the operations of our Client’s key location in Canary Wharf to centrally manage and triage all incoming colleague queries and requests. The person will report to the Workplace Experience Lead and will be essential in supporting the smooth and efficient handling of all incoming queries, resulting in consistent standards and outstanding colleague experience.
Key Responsibilities:
Manage the central inboxes of all incoming queries and requests, ensuring each query is processed as per agreed procedure, i.e. work order requests sent to the central Helpdesk or ticket logged in System query directed to responsible function or partner, escalated to appropriate person(s)
Proactively create, review and adapt response templates to standardise the process, using customer-centric and solution-focused, positive language
Location:
On-site –Bangkok, THA
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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