At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Prague, Czechia
Job Description:
Do you speakGerman? Then you could be our nextEmployee Experience Specialist inPayrolland HR!Our organization is growing, andJ&J colleagues will rely on your support every single workday. Together, as a team, we guarantee that the company runs smoothly, that employees have someone who listens,helpsand answers theirpayroll-relatedquestions.
What does that meanforYOU?
As a member of our team, you will get a 360° view of allpayroll andHR topicsand support employees in multiple countries.Their questions relate to topics such as employee programs and services, policies,processes,and much more.
You will beatthe heart of ourpayrolloperations, collaborating with colleagues in specialist teams. If youdon'tknow much aboutpayrollyet, we have a phenomenal training curriculum to get you up to speed.
We are proudly international! Our team provides the perfect environment to meet people from all over the globe and use your language skills.
Johnson & Johnson is dedicated to a culture of social responsibility, a commitment we enshrined in our Credo. As a company, we want to contribute to the communities we live and work in.
We are a modern employer offering lots of benefits and flexible work options. We take your career and personal growth seriously and hope to welcome a new member to the team very soon.
This is what WE offer YOU at J&J:
Competitive benefits package!(5 weeks of vacation, a multi-sport card, fully subsidized lunch vouchers, fully paid public transport, language courses, an onsite gym and canteen, pensioninsuranceand many more ...)
Engagement activities to network, socialize and help the local community (team buildings, department meetings, engagement squads, charitable volunteering opportunities)
The responsibilities & the impact YOU will have:
Working on HR-related inquiries from J&J employees via web form, chat, and phone (limited number of calls), clarifying the need, answering the questions, andassistingin the resolution of problems
We would love to hear from YOU, if you have:
Required Skills:
Communication, Customer Service, Team Player
Preferred Skills:
Analytical Reasoning, Business Behavior, Customer Centricity, Customer Intelligence, Customer Service Philosophy, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Data Analysis, Issue Escalation, Order Processing, Service Excellence
