Date Posted:
2026-02-03Country:
United States of AmericaLocation:
US-TX-RICHARDSON-461 ~ 3200 E Renner Rd ~ RENNER BLDG 461Position Role Type:
HybridU.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance Type:
None/Not RequiredSecurity Clearance Status:
Not RequiredCollins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
We are currently searching for a Customer Quality Manager to join our team in Richardson, TX. This is an individual contributor role which provides the opportunity to gain experience working with customers and across multiple disciplines with Collins Aerospace. You will have a direct impact on customer satisfaction metrics. You will develop strong customer relationships and manage the customer satisfaction metrics for the assigned customers. And you will utilize a network of operations, manufacturing, supply chain and engineering resources to evaluate Mission Systems products and processes, analyze root causes of deficiencies and ensure proper corrective actions are implemented in a timely manner. And you will participate in cross-functional team efforts to make improvements to the products and processes ensuring the highest quality products are delivered to the customer.
This position requires the ability to develop relationships with customers, program/contract management and various support groups to ensure timely responses to issues requiring corrective action or impacting customer satisfaction. An ability to interpret customer requirements and assess Collins Aerospace ability to satisfy them with our current Quality Management System.
What You Will Do
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Ensure that the quality of Mission Systems (MiS) products and processes are compliant with internal and regulatory standards and are continuously improving.
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Develop and implement program quality plans.
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Responsible for the coordination of product recall recommendations and actions by identifying the impacts of the problem
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Analyze new field event data, design changes and Quality notices to determine the effectiveness of implemented corrective actions.
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Attend and have participation in group meetings, teleconferences and/or training.
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Actively participate in initiatives for continuous improvement.
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Analyze and report metrics monthly
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Travel time up to 10%
Qualifications You Must Have
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Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience.
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U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
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Experience leading cross functional teams.
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Experience in program management, quality management, operations management, or an engineering background.
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Working knowledge of Quality System, AS9100
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An understanding of the fundamentals and tools of the Quality discipline and role.
Qualifications We Prefer
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Strong problem solving, analytical thinking, and decision-making skills
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Proficiency in Microsoft Office applications
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Good communication and presentation skills
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Strong interpersonal skills
What We Offer
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Medical, dental, and vision insurance
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Three weeks of vacation for newly hired employees
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Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
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Tuition reimbursement program
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Student Loan Repayment Program
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Life insurance and disability coverage
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Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
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Birth, adoption, parental leave benefits
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Ovia Health, fertility, and family planning
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Adoption Assistance
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Autism Benefit
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Employee Assistance Plan, including up to 10 free counseling sessions
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Healthy You Incentives, wellness rewards program
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Doctor on Demand, virtual doctor visits
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Bright Horizons, child and elder care services
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Teladoc Medical Experts, second opinion program
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Maybe eligible for relocation
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And more!
May be eligible for relocation.
Learn More & Apply Now!
Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you’ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today.
Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
Hybrid*: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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