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Own and manage enterprise licensing for secure print/scan and related platform components, including license forecasting, procurement coordination, renewals, true-ups, and compliance.
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Maintain license inventory and entitlement records; track utilization and adoption to optimize spending and prevent service disruption.
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Partner with Procurement, Finance, Vendor Management, and Cybersecurity to ensure licensing aligns to contractual terms, security requirements, and deployment plans.
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Support vendor relationships for licensing (support contracts, maintenance, renewal negotiations, and audit responses).
This position is Hybrid in either our Tewksbury MA, Richardson TX, or Tucson AZ facilities. It requires a DoD Secret Clearance in order to be considered
What You Will Do:
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Serve as the technical lead/system administrator for an enterprise secure print release (pull print/follow-me print) solution in classified enclaves.
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Design and implement secure scanning workflows (e.g., scan-to-approved network destinations) with MFA-based user authentication and strong auditing.
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Integrate the secure print/scan solution with enterprise identity services (e.g., Active Directory, group-based access control), certificate services/PKI where applicable, and MFA mechanisms approved for the environment.
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Engineer, configure, and maintain print infrastructure, which may include:
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Print management platform(s), print servers, queues, driver packaging/standardization, and high availability where required.
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Multifunction device (MFD) onboarding: configuration baselines, firmware coordination, and feature lockdown aligned to policy.
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Implement and maintain security controls for print/scan, including least privilege, segmentation, secure protocols, encryption where applicable, secure job storage and release, and audit logging.
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Build repeatable deployment patterns (install standards, automation/scripts, packaging, configuration as code where feasible) and produce documentation (implementation plans, SOPs, admin guides, user quick starts).
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Perform hands-on system administration duties supporting the service:
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Windows Server administration, GPO management, patching, monitoring, backups/restore testing, certificate lifecycle considerations, and incident triage.
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Coordinate testing, pilot, and phased rollout with stakeholders; develop cutover plans and post-deployment validation.
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Troubleshoot complex issues across client endpoints, servers, network paths, MFDs, authentication flows, and print/scan applications—driving problems to root cause and corrective action.
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Ensure solutions remain compliant over time by supporting audits, vulnerability remediation, and continuous improvement in alignment with site security requirements.
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Evaluate existing systems and plan long-term strategies.
Basic Qualifications:
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Typically requires a Bachelor’s degree and 5+ years of relevant experience, or Master’s degree and 3+ years, or equivalent experience in lieu of degree
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Active and transferable U.S. government security clearance (Secret) required prior to start date; U.S. citizenship required.
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Experience deploying and administering an enterprise secure print release capability (e.g., pull-print/follow-me printing) and secure scanning workflows.
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Experience implementing MFA-enabled authentication for print/scan use cases (e.g., smartcard/cert-based auth, badge/PIV/CAC integrations, or environment-approved MFA methods).
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Windows Server system administration skills (AD, DNS/DHCP familiarity, GPOs, file/print services, service accounts, logging/monitoring fundamentals).
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Experience supporting IT services in regulated or classified environments, including implementing hardening/compliance requirements (e.g., STIG-aligned configurations and audit expectations).
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Troubleshooting skills across endpoint-to-service flows (client, server, authentication, network, and device).
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Experience managing enterprise software licenses (renewals, compliance, usage tracking, and budgeting/forecasting) for IT infrastructure or enterprise platforms.
Preferred Qualifications:
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Experience with one or more enterprise print management platforms (examples: HP Advance) and MFD ecosystems (HP).
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Familiarity with PKI/certificate-based authentication, RADIUS/802.1X concepts, and log forwarding/SIEM integrations as applicable.
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Scripting/automation skills (e.g., PowerShell) and comfort developing repeatable deployment methods and reporting.
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Knowledge of automation platforms (e.g., Ansible) and the ability to learn new skills in a changing environment.
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Experience with license compliance/audit readiness and vendor contract support for enterprise platforms (maintenance/support agreements, true-ups, and renewals).
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Familiarity with IT asset/license management tools and processes, including reporting and reconciliation.
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Relevant certifications: CompTIA Security+, Microsoft Windows Server/Azure (as applicable), ITIL, vendor print solution certifications
Learn More & Apply Now!
Work Location: Hybrid
Please consider the following role type definition as you apply for this role:
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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