Position Purpose:
The Carrier Sales Representative I within the BSL (Building Supply Logistics) organization at SRS Heritage Group plays a vital role in strengthening and expanding carrier partnerships to deliver cost-effective, reliable transportation solutions. This position supports the coordination of freight operations from dispatch through delivery, ensuring efficiency, accuracy, and adherence to all safety and compliance standards. This role requires strong negotiation, relationship management, and analytical skills to balance service quality with cost control. The Carrier Sales Representative I demonstrates sound decision-making, problem-solving, and ethical conduct while actively contributing to business growth through carrier engagement, promotional initiatives, and consistent delivery of exceptional customer service.
Key Responsibilities:
- Develop and cultivate fruitful relationships with carriers to foster a valuable partnership.
- Proactively identify potential new carriers and establish lasting, professional relationships to expand the company's logistic network.
- Use exceptional negotiation skills to secure cost-effective, high-quality transportation solutions for clients.
- Monitor all load transportation from dispatch to delivery ensuring timely and safe delivery.
- Collaborate and communicate effectively with Account Managers to ensure seamless cargo movements and coordinate problem-solving activities.
- Uphold the company's ethical standards, instilling honesty, integrity, and trustworthiness in every transaction and interaction.
- Tactfully leverage company events, promotions, and other resources to enhance customer relationships and business opportunities.
- Continuously improve professional competencies, striving for advancement to a higher tier position within the company.
Direct Manager/Direct Reports Structure:
The Carrier Sales Representative I at BSL is a crucial team member, playing a pivotal role in managing and enhancing our carrier relationships. This position reports directly to the Carrier Operations Manager. It is inherent in the position that as a Carrier Sales Representative, your responsibilities will include building relationships with carriers and managing the transportation of goods, among other critical tasks. Direct management and supervision will be provided by the Carrier Operations Manager. This position is an individual contributor role; therefore, there are no direct reports under the Carrier Sales Representative I. The structure allows the representative to focus on their significant responsibilities and contribute effectively to the team, thereby advancing the key objectives of the SRS Heritage Group within BSL.
Travel Requirements:
The Carrier Sales Representative I position at SRS Heritage Group within Builders Supply Logistics (BSL) does not require routine travel; however, occasional travel may be necessary to attend company events and promotions designed to enhance customer relationships.
Physical Requirements:
In compliance with the American Disabilities Act (ADA), the physical requirements for the Carrier Sales Representative I position with SRS Heritage Group generally reflect conventional office-based physical expectations. Duties are primarily performed in an office environment and may require prolonged periods of sitting at a desk or workstation, using standard office equipment like computers, telephones, and photocopiers on a regular basis. The role also requires manual dexterity for typing and the use of a mouse, clear verbal communication in person and over the phone, ability to read papers and online materials, and occasional lifting of office supplies up to 20 lbs. Reasonable accommodations will be considered for individuals with disabilities to perform the essential functions of this job. It is pertinent for individuals interested in this position to note that while regular attendance in the office is expected, job functions and tasks allocation may require mild to moderate mental exertion under stress, dedication to problem-solving, and an aptitude for critical decision-making tasks. The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. However, these requirements are not exhaustive, as further reasonable physical requirements related to this position may be established in accordance with legal requirements and organizational necessity. We are committed to creating a diverse and inclusive environment for all employees and we encourage individuals with disabilities to apply. We value the diverse talents and abilities our teams bring to our common mission, fostering an inclusive culture centered around respect, understanding, and mutual support.
Working Conditions:
As a Carrier Sales Representative I for the SRS Heritage Group, you will primarily operate within an office-based environment. The work setting is designed to foster collaboration and engagement, with state-of-the-art facilities to aid productivity. It's crucial to note, however, that the role demands a high level of commitment, fast-paced execution, and time-sensitive response. This implies the regular navigation of deadlines, high-stakes negotiations, and rapid problem-solving scenarios intrinsic to our industry. Teamwork, communication, and cross-functional collaboration with Account Managers are pivotal elements in delivering prime customer service. Further, utilizing company events and promotions to advance customer relationships necessitates occasional travel and on-site involvement. Our company is strongly committed to ensuring a healthy work environment, and we strive to balance the inherent rigor of the job with the wellbeing of our employees.
Minimum Qualifications:
- Education: Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field preferred. Equivalent professional experience in transportation, brokerage, or logistics operations may be considered in lieu of a degree.
- Industry Knowledge: Foundational understanding of the transportation and logistics industry, including carrier operations, market dynamics, and supply chain processes.
- Problem-Solving & Decision-Making: Demonstrated ability to analyze challenges, make informed decisions, and implement effective solutions within a fast-paced, results-driven environment.
- Drive & Motivation: Ambitious and goal-oriented with a proven record of success in competitive or performance-based roles, exhibiting persistence and resilience under pressure.
- Ethical Standards: Strong commitment to honesty, integrity, and professionalism, consistently upholding company values and ethical practices in all business interactions.
- Negotiation & Relationship Management: Proven ability to negotiate effectively, influence outcomes, and build productive relationships with carriers, partners, and internal stakeholders.
- Technical Proficiency: Proficient in Microsoft Office Suite, particularly Excel. Experience with transportation management systems (TMS) or other logistics-related software is highly desirable.
Preferred Qualifications:
- Industry Experience: Previous experience in a sales environment, preferably within the freight brokerage or logistics industry, demonstrating familiarity with market rates, commodity trends, carrier pricing, and capacity management.
- Carrier Relationship Development: Proven success in building and maintaining strong carrier relationships, leveraging exceptional negotiation skills and strategic approaches to drive company growth.
- Technical Proficiency: Advanced experience with logistical software such as Transportation Management Systems (TMS) and Customer Relationship Management (CRM) tools, as well as data analysis platforms to enhance operational performance and decision-making.
- Communication Skills: Excellent written and verbal communication abilities, capable of articulating complex logistics strategies clearly and fostering strong relationships with carriers, partners, and internal teams.
- Adaptability: Demonstrated ability to thrive in a fast-paced, dynamic environment while maintaining professionalism, composure, and accuracy under pressure.
- Multitasking & Time Management: Strong organizational and time-management skills, with the proven ability to handle multiple high-priority assignments simultaneously and meet strict deadlines.
- Supply Chain Knowledge: Advanced understanding of supply chain management principles and logistics concepts, with the ability to develop efficient and cost-effective transportation solutions.
- Leadership & Mentorship: Proven leadership skills with the ability to train, coach, and mentor others, contributing to team development and overall performance improvement.
- Business Acumen: Strong understanding of market dynamics, industry regulations, and emerging trends, demonstrating a commitment to continuous professional growth and strategic thinking.
- Certifications: Certified Transportation Broker (CTB) or other relevant industry certifications are considered advantageous.
- Bilingual Proficiency: Fluency in a second language, preferably Spanish, to support effective communication with a diverse carrier and client base.
Candidates who meet these preferred qualifications will bring added value to the BSL (Building Supply Logistics) division by strengthening carrier partnerships, improving operational efficiency, and supporting the continued success of SRS Heritage Group through exceptional service and professionalism.
Minimum Education:
The minimum level of education required for the position of Carrier Sales Representative I at Builders Supply Logistics is a Bachelor's degree. This credential is preferably in Business, Logistics, or a related field. In addition, possessing a base-level understanding of transportation and logistics, along with proficiency in Microsoft Office Suite, especially Excel, is essential.
Minimum Years Of Work Experience:
0-2 years
Minimum Qualifications:
To be considered for this position, applicants must have a minimum of 2 years of experience in a sales, logistics, or relevant environment. Prior experience in carrier sales or freight brokerage is highly desirable. Strong familiarity with the freight brokerage industry and transportation management systems is essential. Candidates with less experience who exhibit exceptional interpersonal communication skills, problem-solving abilities, and a clear understanding of transportation logistics may be considered. Please note that the requirements concerning work experience may be substituted with a proportionate mixture of an advanced degree and related professional experience.
Certifications:
- Certified in Transportation and Logistics (CTL) from the American Society of Transportation and Logistics (preferred).
- Certificate of Professional Competency in Road Haulage Operations from the Chartered Institute of Logistics and Transport (preferred).
- Microsoft Office Specialist (MOS) certification, particularly in Excel (advantageous).
- Certified Supply Chain Professional (CSCP) from the Association for Supply Chain Management (advantageous).
- Certified Professional in Supply Management (CPSM) from the Institute for Supply Management (advantageous).
Competencies:
- Strong Negotiation Skills: The ability to negotiate effectively with carriers for competitive pricing and terms is essential for a Carrier Sales Representative. This includes both verbal and written communication skills.
- Relationship Management: Building, maintaining, and nurturing positive relationships with carriers is key to successful operations. This requires strong interpersonal skills, the ability to empathize with others, and effective conflict resolution strategies.
- Strategic Thinking: The ability to identify, develop, and implement strategic plans for relationships with new and existing carriers is crucial. This involves assessing the current market, anticipating future trends, and making calculated decisions to achieve company objectives.
- High Ethical Standards: The role requires a strict adherence to ethical standards, honesty, and integrity. This includes respecting confidentiality agreements, maintaining transparency in operations, and treating all parties with respect.
- Problem-Solving Skills: Carrier Sales Representatives are often faced with challenges such as delays, cargo damage, or disputes. Strong problem-solving skills are important to identify solutions quickly and effectively.
- Influential Skills: The ability to influence others, encourage participation, and motivate carriers is essential for maintaining and growing carrier relationships.
- Technical Proficiency: Proficiency in Microsoft Office Suite, particularly Excel, is required. Familiarity with other industry-specific software may also be beneficial.
- Knowledge of Transportation and Logistics: A baseline understanding of transportation and logistics, including related regulations, industry trends, and operational logistics, can substantially improve performance in this role.
Not the right job for you? Register your details at the 'Introduce Yourself' link (top right) and we'll be in touch!Job Location: SRS Distribution - McKinney7440 State Highway 121 McKinney, TX 75070-3104
As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.
If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.
All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.
Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.
