Business Analyst (Contract)
Please note that this is a contract role providing services to Microsoft through external staffing partners of Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Microsoft.
Summary
This is an exciting opportunity to join a dynamic team that provides critical support tools and technology for a global support business. In this role, you will serve as a key contributor to enhancing user experience by managing feedback systems and supporting knowledge management initiatives. You will work closely with cross-functional teams to analyze user feedback, identify root causes of issues, and ensure timely resolution while maintaining comprehensive documentation and reporting. This fully remote position offers the flexibility to work from anywhere in the domestic United States while collaborating with a supportive team that values innovation and continuous improvement. You will play a vital role in streamlining processes, managing content across various platforms, and contributing to the development of knowledge management roadmaps that support organizational objectives.
Job Responsibilities
- Monitor and review user feedback submitted across various applications on a daily basis
- Conduct root cause analysis by collaborating with Subject Matter Experts to investigate issues and identify underlying causes
- Classify feedback into appropriate categories and assign ownership to relevant teams or individuals for action and resolution
- Track assigned items, follow up on progress, and ensure timely resolution of issues
- Build out and document knowledge management requirements to support organizational knowledge-sharing objectives
- Collaborate with internal and external stakeholders to align knowledge management initiatives with business needs
- Manage overall knowledge management strategy progress in partnership with the Knowledge Management Lead
- Provide regular updates on project status, risks, and outcomes to leadership and stakeholders
- Work closely with Enterprise Project Managers to ensure knowledge management activities are integrated into broader project plans
- Own and execute User Acceptance Testing processes, validating solutions and ensuring readiness for deployment
- Maintain storage and retrieval of all project communications data and business metrics
- Establish and document business processes related to feedback management and content maintenance
- Create reports and custom dashboards to present findings and metrics to leadership
- Manage and maintain content on existing SharePoint sites and identify gaps in current content
- Track project budgets and expenditures while monitoring transaction controls and costs against budgets
Requirements
- Minimum 2 years of experience with data analysis in PowerBI
- Minimum 2 years of experience with Excel, Word, and PowerPoint
- Minimum 2 years of experience working with and presenting data to stakeholders
- 2-4 years of overall experience in business operations, business analysis, or related field
- Demonstrated experience working in a large organizational environment
- Experience presenting data and information to key stakeholders and leadership
- Experience with feedback management, content management, or knowledge management systems preferred
- Bachelor's degree in business management, economics, finance, accounting, or relevant field required
- Advanced proficiency in PowerBI for data analysis, reporting, and custom dashboard creation
- Strong proficiency in Microsoft Excel, Word, and PowerPoint
- Excellent verbal and written communication skills with the ability to present data effectively to stakeholders
- Strong analytical and problem-solving skills with attention to detail
- Ability to work independently and manage time effectively across multiple priorities
- Effective collaboration skills for working with Subject Matter Experts and IT teams
- Attention to detail in categorization, tracking, and requirements documentation
- Ability to manage multiple feedback items and projects simultaneously
- Knowledge of business and management principles involved in strategic planning and resource allocation
- Ability to engage and influence diverse stakeholders across different organizational levels
- Clear communication and reporting skills for leadership presentations
- Strong project management and organizational skills
- Analytical mindset with attention to detail in requirements and testing processes
- Customer service and interpersonal skills for stakeholder engagement
Additional Details
- Location: Remote
- Duration: 4 months
- Pay Range*: $31 - $35 per hour
- Weekly Schedule: 40 hours
- Job Status: Non-Exempt
- Application Deadline: Apply within 72 hours of the posting date to ensure consideration.
This Role Is Eligible For The Following Benefits
- Medical, dental & vision
- Hospital plans
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
- Company paid short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Employee Assistance Program
- Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave
Benefits are subject to change and may be subject to specific elections, plan, or program terms.
AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email accommodation@allegisglobalsolutions.com for other accommodation options.
In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.
Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.
- We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
