Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Location: Comcast Technology Center (CTC) 1800 Arch St, Philadelphia, PA
Hours: Monday – Friday, 1st Shift
DXP, who is DXP; They are the Digital Experience & Platforms (DXP) team.
They are a world-class group of innovators and strategists committed to transforming the digital landscape, one award-winning experience at a time. On the DXP team, they manage Xfinity.com for millions of customers.
It’s a collaborative environment that values bold ideas and independent thinkers. Ours is an entrepreneurial, fast-growing team that creates opportunities to educate, and empower both new and existing customers. And whenever possible, surprise and delight our audiences, too.
We strive to build long-lasting relationships using smart, easy, and transparent features and solutions to foster trust and loyalty with our entire customer base. Because outstanding customer experience is our best product, period.
This Manager, Digital Strategy, Discovery, and Planning, reports to the Executive Director of Digital Sales Experience, Operations, & Planning for the Digital Experience & Platforms organization and is responsible for managing internal digital timelines and milestones to ensure alignment with external development and partner deadlines.
This role supports strategic initiatives across the Digital Sales Experience team, ensuring timely delivery of digital components within the broader program frameworks.
Job Description
Core Responsibilities:
Project Oversight & Delivery
- Drive, track, and manage all aspects of Digital Sales impacting programs and projects across the portfolio, ensuring alignment with business requirements and committed timelines.
- Confirm key dates for Digital deliverables and manage internal timelines and milestones to meet external development and partner commitments.
- Track and manage the Digital Sales Experience project schedule, including upstream and downstream dependencies.
Planning & Coordination
- Coordinate across Digital teams and internal stakeholders to ensure timely delivery of Digital work.
- Inform cross-functional project plans maintained by assigned Program Managers, specifically regarding Digital Sales milestones and deliverables.
- Partner with the Executive Director to understand team capacity and resource usage across projects, including FTEs and contractors.
Execution & Facilitation
- Employ project management tools (e.g., Smartsheet, Confluence, JIRA) and methodologies to manage the full project lifecycle – from ideation and requirements gathering to launch approvals and post-launch activities.
- Set up and facilitate meetings to support Digital deliverables, including legal reviews, leadership alignment, UX and Service team coordination, and ad hoc discussions with business and technology leads.
Risk & Issue Management
- Identify and manage critical paths and risks to schedule; escalate issues to Business Program Management and Digital leadership as needed.
- Collaborate with stakeholders and partner organizations to mitigate risks and resolve action items.
Stakeholder Communication & Reporting
- Assess and communicate project health from a Digital perspective; prepare and present updates to key leaders and stakeholders.
- Document major changes in scope, approach, and delivery dates.
- Communicate milestone progress, issues, and proposed changes to project parameters, ensuring appropriate processes and communications are followed.
Quality & Governance
- Monitor and ensure the quality of Digital deliverables.
- Assist in making tradeoffs to balance scope, time, and cost, ensuring proper documentation and decision tracking.
Professionalism & Impact
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Exercise independent judgment and discretion in matters of significance.
- Thrive in a dynamic, high-visibility, fast-paced environment with opportunities to make a meaningful impact.
- Perform other duties and responsibilities as assigned.
Education and Experience:
- Bachelor’s degree or equivalent
- 5-7+ years’ experience in strategy and planning
- Experience in digital is a plus
- Background in consulting is a plus
This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Smartsheet; Customer Experience (CX); JIRA Tool; E-Commerce; Project Management; Team Collaboration
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
